Reservation Agent

Company Description** **Rixos Premium Qetaifan Island North

Job Description** **Reservation Agent

• The Reservation Agent will be responsible for handling incoming calls, emails, and online bookings, assisting guests with room reservations, and providing exceptional service.
• This position requires attention to detail, excellent communication skills, and the ability to multitask effectively in a fast-paced environment.
• Handle incoming calls, emails, and online bookings for guest reservations.
• Accurately process bookings, cancellations, and modifications using the hotel’s reservation system.
• Provide information about hotel services, room types, rates, availability, and amenities to prospective guests.
• Manage special guest requests, such as early check-in, late check-out, or additional services, ensuring guest satisfaction.
• Address and resolve guest concerns or complaints related to reservations or room accommodations in a professional and courteous manner.
• Input guest information, reservation details, and payment information into the hotel’s booking system accurately.
• Update and maintain booking records to avoid overbookings or errors.
• Send confirmation emails or messages to guests with booking details and pre-arrival instructions.
• Follow up on no-shows, cancellations, and inquiries to optimize hotel occupancy and ensure customer satisfaction.

Qualifications

• High school diploma or equivalent; a degree in hospitality, business, or a related field is a plus.
• Previous experience in front office, hospitality, or reservations preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Knowledge of hotel services, room types, and amenities.