Repair & Maintenance Branch Manager
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Key skills for this role
About the Role
LG Electronics seeks a Repair & Maintenance Branch Manager to lead daily operations, oversee repair and technical support activities, and ensure service excellence. The role requires managing a team of engineers and technicians, controlling branch expenses, and driving operational improvements.
Key Skills for This Role
Responsibilities
- Lead and manage all daily operations of the Repair & Maintenance Branch to ensure service excellence and operational efficiency
- Oversee repair, maintenance, installation, and technical support activities
- Ensure timely completion of service requests and achievement of service KPIs
- Manage and develop a team of service engineers, technicians, and support staff
- Monitor branch performance, productivity, and customer satisfaction levels
- Handle escalated customer complaints and implement corrective actions
- Control branch expenses and ensure achievement of revenue and profitability targets
- Manage spare parts inventory and ensure stock availability and accuracy
- Ensure compliance with company policies, quality standards, and safety regulations
- Prepare branch performance reports and provide recommendations for continuous improvement
- Coordinate with sales, logistics, and headquarters teams to enhance service operations
- Drive operational improvements to increase efficiency and customer experience
Requirements
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Business Administration, or related field
- 5+ years of experience in repair, maintenance, service operations, or technical support
- Minimum 3 years of leadership or branch management experience
- Strong knowledge of service center operations and maintenance processes
- Experience managing technicians, engineers, and cross functional teams
- Strong customer service and complaint management skills
- Excellent leadership, communication, and problem solving abilities
- Experience managing budgets, operational costs, and service KPIs
- Proficiency in Microsoft Office and ERP/Service Management systems
- Ability to work in a fast paced environment and manage multiple priorities
Full Job Posting
Company Overview
- LG Electronics is a global leader in technology dedicated to creating innovative solutions for a better life.
- The company operates in Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.
- LG's management philosophy is 'Jeong do Management' emphasizing high ethical standards and transparent operations.
What You'll Do
- Lead and manage all daily operations of the Repair & Maintenance Branch to ensure service excellence and operational efficiency.
- Oversee repair, maintenance, installation, and technical support activities.
- Ensure timely completion of service requests and achievement of service KPIs.
- Manage and develop a team of service engineers, technicians, and support staff.
- Monitor branch performance, productivity, and customer satisfaction levels.
- Handle escalated customer complaints and implement corrective actions.
- Control branch expenses and ensure achievement of revenue and profitability targets.
- Manage spare parts inventory and ensure stock availability and accuracy.
- Ensure compliance with company policies, quality standards, and safety regulations.
- Prepare branch performance reports and provide recommendations for continuous improvement.
- Coordinate with sales, logistics, and headquarters teams to enhance service operations.
- Drive operational improvements to increase efficiency and customer experience.
What You Must Have
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Business Administration, or a related field.
- 5+ years of experience in repair, maintenance, service operations, or technical support functions.
- Minimum 3 years of leadership or branch management experience.
- Strong knowledge of service center operations and maintenance processes.
- Experience managing technicians, engineers, and cross functional teams.
- Strong customer service and complaint management skills.
- Excellent leadership, communication, and problem solving abilities.
- Experience managing budgets, operational costs, and service KPIs.
- Proficiency in Microsoft Office and ERP/Service Management systems.
- Ability to work in a fast paced environment and manage multiple priorities.
Nice If You Have
- Lean, Six Sigma, or process improvement certification.
- Experience with field service management systems.
- Familiarity with LG Electronics products and service standards.
- Strong analytical and reporting skills.
- Knowledge of Saudi market service operations and customer expectations.
- PMP, ITIL, or other relevant professional certifications.
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