Renovation Field Support Engineer

Essential Responsibilities

• Develop modernization configurations and technical proposals in line with company standards, safety codes, and customer requirements.
• Evaluate solution feasibility considering existing equipment condition, shaft constraints, machine-room limitations, and site-specific challenges.
• Review technical specifications, tender requirements, and consultant documentation to ensure compliance.
• Conduct comprehensive site surveys and issue reports containing technical findings, risks, and recommended solutions.
• Provide complete technical handover of awarded projects to project management and operations teams.
• Support field installation teams by resolving technical issues and clarifying engineering requirements.
• Support value-engineering initiatives that optimize costs while maintaining safety and performance.
• Identify technical risks affecting project costs, delivery timelines, and installation requirements.
• Coordinate with factories, engineering centers, procurement, and logistics teams to ensure ordered materials are accurate.
• Ensure solutions comply with local authority requirements, EN81, company engineering standards, and elevator safety regulations.
• Identify site safety risks during surveys and provide mitigation recommendations.
• Provide technical support to sales and estimation teams.

Basic Qualifications

• Ability to work in a highly team-oriented and dynamic environment.
• Strong written and verbal communication skills for working with internal and external customers.
• Self-motivated and able to manage multiple simultaneous projects and responsibilities.
• Comfort working in a technical environment using Microsoft-based computer software.
• Strong analytical and problem-solving skills.

Critical Qualifications

• Bachelor's degree in mechanical engineering, electrical engineering, mechatronics engineering, or a related field.
• Ability to read and interpret engineering drawings, wiring diagrams, and technical specifications.
• Valid UAE driving license.
• Minimum 5 years of elevator industry experience in modernization, engineering, field operations, technical support, installation, or service.
• Strong knowledge of elevator and escalator modernization products and applications.
• Experience in site surveying, technical estimation, and solution development.

About OTIS