Renewals B2B - Team Leader
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Key skills for this role
About the Role
Talent Higher is hiring a Team Leader for B2B Renewals to lead and support a team of Renewal Advisors in achieving retention and revenue targets. The role involves managing pipelines, coaching team members, handling complex client cases, and collaborating with cross-functional teams.
Key Skills for This Role
Responsibilities
- Lead, coach, and motivate the B2B Renewals team to achieve monthly retention and revenue targets
- Monitor individual and team KPIs including renewal rates, conversion rates, revenue generation, productivity, and customer engagement
- Conduct regular performance reviews, coaching sessions, and development plans
- Support onboarding and training of new team members
- Manage and oversee the B2B renewal pipeline to ensure timely engagement with clients
- Support the team in securing contract renewals and maximizing customer retention
- Assist with complex negotiations, escalations, and high value client accounts when required
- Drive initiatives to improve renewal conversion rates and reduce customer churn
- Identify opportunities for upselling and cross selling additional services where appropriate
- Ensure the team delivers a high quality client experience throughout the renewal journey
- Maintain strong relationships with key clients and support strategic accounts where required
- Resolve client concerns efficiently and professionally to maintain long term partnerships
Requirements
- 3–5 years of experience in B2B renewals, account management, customer success, relationship management, or sales
- Minimum 1–2 years of experience leading or supervising a team
- Experience within business setup, company formation, free zones, professional services, banking, insurance, SaaS, or subscription based industries is highly preferred
- CRM management and reporting
- Stakeholder management
- Coaching and performance development
- Strong commercial and customer focused mindset
Full Job Posting
Role Overview
- The Team Leader – B2B Renewals is responsible for leading and supporting the B2B Renewals team to achieve monthly retention and revenue targets.
- The role focuses on managing the day to day performance of Renewal Advisors, ensuring proactive engagement with existing clients, driving timely renewals, and maintaining strong customer relationships.
- The Team Leader will oversee renewal pipelines, monitor team performance, support complex client cases, and ensure a seamless renewal experience that contributes to customer retention and recurring revenue growth.
KEY ACCOUNTABILITIES
- Lead, coach, and motivate the B2B Renewals team to achieve monthly retention and revenue targets.
- Monitor individual and team KPIs including renewal rates, conversion rates, revenue generation, productivity, and customer engagement.
- Conduct regular performance reviews, coaching sessions, and development plans.
- Support onboarding and training of new team members.
- Manage and oversee the B2B renewal pipeline to ensure timely engagement with clients.
- Support the team in securing contract renewals and maximizing customer retention.
- Assist with complex negotiations, escalations, and high value client accounts when required.
- Drive initiatives to improve renewal conversion rates and reduce customer churn.
- Identify opportunities for upselling and cross selling additional services where appropriate.
- Ensure the team delivers a high quality client experience throughout the renewal journey.
- Maintain strong relationships with key clients and support strategic accounts where required.
- Resolve client concerns efficiently and professionally to maintain long term partnerships.
QUALIFICATIONS, EXPERIENCE, SKILLS & COMPETENCIES
- 3–5 years of experience in B2B renewals, account management, customer success, relationship management, or sales.
- Minimum 1–2 years of experience leading or supervising a team.
- Experience within business setup, company formation, free zones, professional services, banking, insurance, SaaS, or subscription based industries is highly preferred.
- CRM management and reporting.
- Stakeholder management.
- Coaching and performance development.
- Strong commercial and customer focused mindset.
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