Client Servicing Assistant Manager
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Key skills for this role
About the Role
Talent Higher seeks an Assistant Manager – Client Servicing to oversee operations in a regulated business setup environment. Responsibilities include managing licensing and visa processes, process improvement, reporting, training, and compliance.
Key Skills for This Role
Responsibilities
- Support end to end operations for business licensing and UAE residence visa processing (GDRFA)
- Monitor daily workloads, case progress, SLAs, and turnaround times; identify and resolve bottlenecks
- Coordinate with internal teams and external stakeholders (Free Zone authorities, GDRFA, typing centers, etc.)
- Support and drive continuous improvement initiatives to enhance efficiency and reduce errors
- Document, review, and standardize SOPs, workflows, and operational checklists
- Track KPIs and operational metrics; recommend corrective actions
- Prepare accurate daily, weekly, and monthly operational reports
- Support onboarding and refresher training programs for operations teams
- Ensure adherence to Free Zone regulations, GDRFA requirements, and internal policies
- Support internal audits and quality checks
- Assist with escalation handling and resolution of complex cases
- Work closely with sales and customer facing teams to align expectations
Requirements
- Bachelor’s degree in Business Administration, Law, or related field
- 4–6 years of experience in client servicing / operations within business setup, free zone, government services, or visa processing environments
- Six Sigma or process improvement certification mandatory
- Arabic speaker mandatory
- Knowledge of UAE business licensing and residence visa processes highly preferred
- Strong analytical, reporting, and problem solving skills
- Attention to detail and compliance focused mindset
- Ability to manage multiple priorities in a fast paced environment
Full Job Posting
Job Overview
- We are seeking an experienced Assistant Manager – Client Servicing to support in overseeing daily operations within a high volume, regulated business setup environment.
- This role focuses on operational efficiency, regulatory compliance, service quality, and team capability building across licensing and UAE residence visa processes.
Key Responsibilities
- Support end to end operations for business licensing and UAE residence visa processing (GDRFA), ensuring accuracy, timeliness, and compliance.
- Monitor daily workloads, case progress, SLAs, and turnaround times; proactively identify and resolve bottlenecks.
- Coordinate with internal teams and external stakeholders (Free Zone authorities, GDRFA, typing centers, medical and Emirates ID partners, third party authorities) to ensure smooth processing.
- Support and drive continuous improvement initiatives to enhance efficiency, reduce errors, and improve service delivery.
- Document, review, and standardize SOPs, workflows, and operational checklists.
- Track KPIs and operational metrics; recommend corrective actions based on data and trend analysis.
- Prepare accurate daily, weekly, and monthly operational reports covering volumes, turnaround times, compliance, rework rates, and productivity.
- Support onboarding and refresher training programs for operations teams.
- Conduct process briefings, coaching sessions, and quality reviews to ensure consistency and capability uplift.
- Ensure adherence to Free Zone regulations, GDRFA requirements, third party authority guidelines, and internal policies.
- Support internal audits and quality checks, implementing corrective and preventive actions where required.
- Assist with escalation handling and resolution of complex cases to maintain high customer satisfaction.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Law, or a related field (or equivalent relevant experience).
- 4–6 years of experience in client servicing / operations within business setup, free zone, government services, or visa processing environments.
- Demonstrated experience in operational reporting, process improvement, and performance management.
- Knowledge of UAE business licensing and residence visa processes is highly preferred.
- Six Sigma or process improvement certification mandatory.
Skills & Competencies
- Strong understanding of regulated, high volume operational environments.
- Experience in SLA driven or contact center operations is a strong advantage.
- Excellent analytical, reporting, and problem solving skills.
- Strong attention to detail and compliance focused mindset.
- Ability to manage multiple priorities in a fast paced environment.
- Confident communicator with the ability to work cross functionally.
- Arabic speaker mandatory.
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