Relationship Officer - Ubank (UAE Nationals)
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Key skills for this role
About the Role
ADCB is hiring a Relationship Officer for its uBank service in Dubai, focusing on customer interactions, transaction execution, and promoting banking solutions. The role requires at least 3 years of customer service experience, flexibility for shift duties, and a high school diploma or higher.
Key Skills for This Role
Responsibilities
- Execute banking transactions and respond to customer inquiries to ensure high levels of satisfaction and service quality
- Identify new sales leads and relationship development opportunities with cross sell, upsell and retention
- Adhere to all relevant policies, procedures, and regulatory requirements to ensure risk mitigation and operational integrity
- Identify and resolve customer issues or escalate to relevant teams
- Maintain accurate records and prepare reports on customer interactions and transactions
Requirements
- At least 3 years of experience in customer service
- Flexibility for shift duties
- High School, Diploma, Bachelor’s degree or related field
- Basic knowledge of MS Office
- Excellent interpersonal and communication skills
Full Job Posting
About the Role
- Support the delivery of uBank services by managing customer interactions, executing transactions and promoting banking solutions.
- Enhance customer satisfaction and contribute to business growth.
Key Responsibilities
- Execute banking transactions and respond to customer inquiries to ensure high levels of satisfaction and service quality.
- Identify new sales leads and relationship development opportunities with cross sell, upsell and retention.
- Adhere to all relevant policies, procedures, and regulatory requirements to ensure risk mitigation and operational integrity.
- Identify and resolve customer issues or escalate to relevant teams to ensure timely and effective solutions.
- Maintain accurate records and prepare reports on customer interactions and transactions to support performance tracking.
- Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions.
- Manage self in line with the Bank’s people management policies, procedures, processes and practices.
- Demonstrate Our Promise and apply the ADCB Service Standards in all internal and external customer interactions.
Experience and Qualifications
- At least 3 years of experience in customer service.
- Flexibility for shift duties.
- High School, Diploma, Bachelor’s degree or related field.
- Basic knowledge of MS Office.
- Excellent interpersonal and communication skills.
What We Offer
- Competitive Salary: Indicative pay range AED 10,000 – AED 20,500 per month (inclusive of Social Allowance).
- Comprehensive Benefits Package: market leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance.
- Flexible and Remote Working Options: subject to eligibility and job requirements.
- Learning and Development Opportunities: structured instructor led courses, e Learning catalog, on the job training and professional development programs.
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