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Regulatory Senior Advisor
Zakat, Tax and Customs Authority
Riyadh, KSA
Full-time
Mid-Senior
Onsite
Discovered Today
Customs laws and regulationsLegal support ticketing systemsKnowledge managementCustoms studiesLegal research and analysisLegal writing and policy drafting
Free
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Customs laws and regulationsLegal support ticketing systemsKnowledge management
Role Overview
Lead work activities autonomously with minor direction toward predetermined long-term objectives.
Act as an internal consultant and facilitator by advising stakeholders on complex Customs issues.
Set legal support ticketing system guidelines and requirements and monitor implementation for functionality and completeness.
Key Skills for This Role
Customs laws and regulationsLegal support ticketing systemsKnowledge managementCustoms studiesLegal research and analysisLegal writing and policy drafting
Full Job Posting
Purpose of Job
Lead work activities autonomously with minor direction toward predetermined long-term objectives.
Act as an internal consultant and facilitator by advising stakeholders on complex Customs issues.
Set legal support ticketing system guidelines and requirements and monitor implementation for functionality and completeness.
Advisory Support Planning
- Develop legal support ticketing and knowledge-management systems for Customs regulation and law queries.
- Conduct Customs studies to continuously improve ZATCA Customs policies and procedures.
- Monitor domestic and international Customs ecosystems, including partners, obligations, regulatory instruments, documents, processes, and taxpayer journeys.
Advisory Support Implementation
- Respond to internal and external Customs law and regulation queries, ensuring compliant and timely resolution.
- Maintain and publish Customs FAQ databases to improve taxpayer experience and reduce response times.
- Analyze query themes and taxpayer satisfaction trends to improve efficiency and customer satisfaction.
- Collect stakeholder feedback on legal support effectiveness and implement recommended improvements.
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