Recreation Receptionist
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Key skills for this role
About the Role
The incumbent in this position is responsible for welcoming the guests and members to the Health Club and providing them with assistance during their visit in order to meet or e.
Key Skills for This Role
Responsibilities
- Greet all visitors to the Spa and Wellness Centre in a warm and sincere manner.
- Provide assistance such as lockers, towels, bathrobes or information concerning services and facilities.
- Promote memberships by providing information and offering tours of facilities.
- Handle all Spa cashier transactions including retail, daily Spa revenue, and issue receipts.
- Balance the cash register at the end of the shift.
- Receive incoming telephone calls and take appropriate actions such as bookings.
- Liaise with therapists regarding bookings and cancellations.
- Thank visitors upon departure and invite them to return.
- Complete daily, weekly, and monthly reports.
Requirements
- Ability to greet guests warmly and professionally
- Experience in cashier transactions and balancing registers
- Ability to promote services and achieve revenue targets
Full Job Posting
Position Summary
- The incumbent in this position is responsible for welcoming the guests and members to the Health Club and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards. Hygiene standards are strictly monitored and followed. Quali
Duties and Responsibilities
- Greets all visitors to the Spa and Wellness Centre in a warm and sincere manner, invites them to sign the consultation form.
- Provides them with assistance such as lockers, towels, bathrobes or information concerning our services and facilities in a prompt and efficient manner.
- For visitors interested in a membership at the Wellness Centre, promotes the services by providing information and offering a tour of our facilities.
- Assists new members in filling out the membership application form correctly. And indorse to the team.
- Handles all Spa cashier transactions such as Retail, daily Spa revenue or any other fees from guests then issues a receipt.
- Targets must be reached, a direct responsibility for revenue via upselling, bookings and retail is one of the main focus points.
- At the end of the shift balances the cash register.
- Receives all incoming telephone calls to the Spa according to the hotel standards, provides/receives information, takes appropriate actions such as booking or refers the matter to the relevant persons to handle.
- Liaises with therapists in case of bookings and / or cancellations from members / guests.
- Upon visitor's departure from the Spa and Wellness Centre, thanks them for their visit and invites them to return.
- Daily, Weekly and Monthly reports to be completed with details.
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