Receptionist (Saudi National)
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Key skills for this role
Role Overview
Join Novotel Makkah as a Receptionist / Front Desk Agent and serve as a key point of contact for hotel guests.
Create a positive, welcoming, and professional experience throughout each guest stay.
Key Skills for This Role
Full Job Posting
Role Overview
Join Novotel Makkah as a Receptionist / Front Desk Agent and serve as a key point of contact for hotel guests.
Create a positive, welcoming, and professional experience throughout each guest stay.
Front Desk Responsibilities
- Greet and assist guests with a warm, professional, and efficient welcome.
- Handle guest check-ins, check-outs, requests, and inquiries.
- Answer phone calls, emails, and other guest communications.
- Provide information about hotel facilities, services, and local attractions.
- Maintain guest records and update information in the hotel system.
- Process payments and assist with cashiering procedures according to hotel policies.
Guest Service and Operations
- Coordinate with other departments to ensure smooth hotel operations and a seamless guest experience.
- Handle guest complaints and concerns professionally and escalate matters when necessary.
- Maintain a clean, organized, and professional Front Desk area.
- Follow hotel security, safety, and operational procedures.
- Support the Front Office team and perform other duties assigned by management.
Qualifications
- Excellent verbal and written communication skills in both Arabic and English are required.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, is required.
- Strong multitasking, time management, organization, and prioritization skills are required.
- A customer service orientation with a friendly and professional demeanor is required.
- A high school diploma or equivalent is required.
- A Bachelor's degree in Hospitality Management or a related field is preferred.
- Previous receptionist, front desk, hospitality, or customer service experience is preferred.
- Ability to work in a fast-paced environment with attention to detail is required.
- Adaptability and willingness to learn new skills and technologies are required.
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