Receptionist (Female)

Position Overview

Key Responsibilities

• Welcome and greet guests professionally.
• Handle check-in, check-out, room assignments, payments, deposits, and front-office transactions.
• Verify guest details and documents according to hotel procedures.
• Respond to inquiries about facilities, services, rates, and local information.
• Handle calls, emails, guest requests, reservations, amendments, and cancellations.
• Monitor VIP, group, and special arrivals and assist with arrangements.
• Coordinate with Housekeeping, Reservations, Accounts, Food and Beverage, Engineering, and other departments.
• Handle complaints, maintain records and documentation, and escalate issues when necessary.
• Promote upgrades and hotel services and maintain the front desk and lobby appearance.
• Complete shift handovers and follow confidentiality, security, health, safety, and Qatar regulatory requirements.

Qualifications and Experience

• A high school diploma or equivalent is required.
• A minimum of 1–2 years of experience in hotel reception, Front Office, Guest Relations, or a similar role is required.
• A hospitality qualification is an advantage.
• Previous hotel experience is preferred.
• Hotel PMS experience is an advantage.

Skills and Competencies

• Good command of English is required; Hindi or Arabic is an advantage.
• Good computer skills, including MS Office, are required.
• The role requires communication, interpersonal, customer service, guest-handling, organization, and time-management skills.
• The role requires problem-solving, telephone etiquette, teamwork, and the ability to work under pressure.

Operational Requirements

• The candidate must be willing to work flexible shifts, including night shifts.
• The role may require work on weekends and public holidays.
• The role operates in a fast-paced hotel environment and requires professional appearance and conduct.

Compensation

• Pay is QAR 2,700 to QAR 3,000 per month.

Workplace and Employment

• The position is full-time.
• The job description states that the location is Doha, Qatar.
• Work location is in person.