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Airport Representative

Grand Tourist Hotel Muscat
Baladiyat ad Dawhah, QAT
Full-time
Entry
Onsite
QAR 2,500–QAR 2,800 per month
Discovered 6 days ago
Guest relationsAirport transfer coordinationCustomer serviceEnglishArabicFlight schedule monitoring
Free

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Guest relationsAirport transfer coordinationCustomer service
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Role Overview

The Airport Representative welcomes hotel guests at the airport and coordinates airport transfers, arrivals, and departures.

The role is part of the Front Office department and reports to the Front Office Manager.

The work location is Doha, Qatar, and the role is performed in person.

Key Responsibilities

  • Welcome arriving guests and assist with luggage and hotel transportation.
  • Coordinate arrivals and departures with Front Office, Concierge, and Transport teams.
  • Monitor flight schedules and communicate delays or changes to the hotel.
  • Coordinate timely airport pick-up and drop-off services.
  • Provide hotel, local attraction, and transportation information.
  • Assist VIPs, corporate guests, and group arrivals according to hotel standards.
  • Maintain transfer and guest movement records and display airport signage correctly.
  • Handle inquiries, complaints, and special requests professionally and promptly.
  • Coordinate with airlines, travel agents, and tour operators when necessary.
  • Maintain professional appearance and comply with hotel policies, safety procedures, and Qatar regulations.

Qualifications

  • High school diploma or equivalent is required.
  • A Hospitality or Tourism diploma is an advantage.
  • Minimum 1–2 years of experience in hospitality, guest relations, or airport services is required.
  • Previous hotel experience is preferred.

Skills and Competencies

  • Fluent English is required; Arabic and other languages are an advantage.
  • Strong communication, interpersonal, customer service, organizational, and time management skills are required.
  • The candidate must manage multiple arrivals under pressure and maintain professional grooming and presentation.
  • Basic MS Office and hotel PMS knowledge is an advantage.
  • Flexible shifts, weekends, and public holidays may be required.

Physical Requirements

  • Ability to stand and walk for extended periods.
  • Ability to lift and assist with guest luggage when required.

Performance Measures

Performance includes on-time airport transfer coordination, accurate arrival and departure coordination, guest satisfaction, professional appearance, and minimal service complaints.

Compensation

  • Pay is QAR 2,500–QAR 2,800 per month.

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