Guest Service Agent

The Guest Service Agent is responsible for welcoming guests, handling check-in and check-out procedures, responding to guest inquiries, and resolving guest concerns professionally.

The role plays an important part in ensuring guest satisfaction and maintaining the hotel's service standards.

• Welcome and assist guests in a professional, friendly, and courteous manner.
• Handle guest check-in and check-out procedures accurately and efficiently.
• Process and maintain accurate records of guest arrivals and departures.
• Maintain up-to-date knowledge of hotel rooms, facilities, services, and daily operations.
• Be aware of daily VIP, group, and special guest arrivals and assist with pre-check-in arrangements.
• Respond to guest requests, inquiries, and complaints promptly and professionally.
• Maintain awareness of hotel events, functions, occupancy, and daily operational updates.
• Promote room upgrades and hotel services to support revenue generation.
• Monitor guest account balances and follow up on outstanding payments as required.
• Ensure guest payment and registration procedures are completed according to hotel policy.
• Maintain the cleanliness, organization, and professional appearance of the Front Desk and lobby area.
• Ensure proper shift handover and communicate important information to the next shift.
• Coordinate closely with Housekeeping, Reservations, Accounts, and other departments.
• Maintain guest confidentiality and ensure guest information is only shared with authorized persons.
• Follow hotel security, Health & Safety, emergency, and fire-safety procedures.
• Report accidents, suspicious activities, or security concerns to the appropriate supervisor.
• Assist with training and supporting new Front Office team members when required.
• Perform other duties assigned by the Front Office Supervisor, Front Office Manager, or Night Manager.

• High school diploma or equivalent; Hospitality qualification is an advantage.
• Previous experience in a hotel Front Office or Guest Service role is preferred.
• Good command of English; additional languages are an advantage.
• Strong communication and guest-handling skills.
• Professional grooming and positive attitude.
• Good computer skills and familiarity with hotel PMS is an advantage.
• Ability to work flexible shifts, including nights, weekends, and public holidays.
• Ability to work effectively under pressure and as part of a team.

Pay: QAR2,700.00 - QAR3,000.00 per month

• Do you have a Valid QID?
• Can you provide NOC for Sponsorship Transfer?
• Can you Start Immediately?