Airport Representative (Female)

Role Overview

Key Responsibilities

• Welcome arriving guests, assist with luggage, and escort them to designated hotel transportation.
• Coordinate arrivals, departures, airport transfers, and flight schedule changes with relevant hotel teams.
• Provide information about the hotel, local attractions, transportation, and other services.
• Assist VIP, corporate, and group arrivals and maintain transfer and guest movement records.
• Arrange airport signage and identification procedures and respond to guest inquiries and complaints.
• Coordinate with airlines, travel agencies, tour operators, and transportation providers when required.
• Follow hotel policies, safety procedures, and applicable Qatar regulations.

Qualifications

• High school diploma or equivalent.
• A Hospitality, Tourism, or related diploma or degree is an advantage.
• At least 1–2 years of experience in hotel guest relations, airport services, Front Office, or a similar role.
• Previous hotel or airport experience is preferred.
• Strong customer service and guest-handling experience.

Skills and Competencies

• Good command of English; Arabic or additional languages are an advantage.
• Strong communication, interpersonal, organizational, and time-management skills.
• Ability to handle multiple guest arrivals under pressure and work effectively in a team.
• Basic computer knowledge; Microsoft Office or hotel PMS experience is an advantage.
• Professional and presentable appearance with a positive attitude.

Operational Requirements

• Willingness to work flexible shifts, weekends, and public holidays according to flight schedules.
• Ability to stand and walk for extended periods and assist guests with luggage.
• Comfortable working in a busy airport environment.

Compensation

• Pay is QAR 2,500–2,800 per month.

Workplace

• Work is performed in person at the airport and related guest-service locations.