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Receptionist

CBRE Excellerate
Dubai, UAE
Full Time
Entry
Onsite
6 days ago
Visitor ManagementCustomer ServiceCommunication SkillsOrganizational SkillsMultitaskingMicrosoft Office
Free

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Visitor ManagementCustomer ServiceCommunication Skills
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Who are we?

  • We are the market leader in commercial real estate services and investments, offering clients across Africa and the Middle East an integrated range of high quality real estate services.
  • We primarily support corporate clients who procure services on a contractual basis throughout the Middle East and Africa.

Why choose us?

  • Imagine more than just the future of work — with CBRE Excellerate, you can help shape it.
  • Collaborate with talented people, benefit from exceptional resources, and thrive both professionally and personally.

Job Description

  • We are recruiting for a receptionist to join our team and deliver the Soft Facilities Management services.
  • The position is responsible for making a world class first impression of the organisation, upholding the client values and carefully stewarding customers through moments that matter.

Key Responsibilities

  • Manage the Visitor Management system, ensuring all guests receive a memorable and professional welcome.
  • Welcome all internal colleagues in a courteous and professional manner.
  • Maintain complete ownership of the reception area and its surrounding areas.
  • Assist with issuing and delivery of lost and forgotten passes when applicable.
  • Use the technology platform to ensure all loaned items are scanned in and out within agreed timelines.
  • Actively and positively engage with colleagues, clients and other stakeholders.
  • Provide general administrative support to various departments, including photocopying, filing, and data entry.
  • Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported.
  • Provide support to the admin team by posting and assigning workplace tickets on the Helpdesk system.
  • Assist the Admin team in the management of the Desk Booking system.
  • Build and maintain strong working relationships with the Security Team.
  • Report health and safety hazards and take proactive action to resolve the risk where appropriate.

Communication Skills

  • Ability to comprehend and interpret instructions, short correspondence, and memos, and ask clarifying questions to ensure understanding.
  • Ability to respond to common inquiries or complaints from clients, co workers, and/or supervisor/manager.

Skills Required

  • Proven experience as a receptionist or in a similar role, preferably in a hotel / service industry / corporate environment.
  • Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale.
  • Excellent communication and interpersonal skills, with a professional manner.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and prioritise tasks effectively in a fast paced environment.
  • Positive attitude, with a willingness to learn and adapt to new challenges.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Punctuality and reliability are essential.
  • Comfortable with and embracing of new technologies and digital tools.
  • Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).

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