Account Manager Integrated Facilities Management
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Key skills for this role
About the Role
Who are we? We are the market leader in commercial real estate services and investments, offering our clients across Africa and the Middle East an integrated range of high-quali.
Key Skills for This Role
Responsibilities
- Manage client relationships and act as the main point of contact
- Oversee the delivery of hard and soft FM services in line with contractual requirements and service standards
- Manage account budgets, forecasts, financial performance, and cost optimization initiatives
- Supervise subcontractors and vendors, ensuring compliance with agreed service levels
- Ensure compliance with health, safety, environmental, and regulatory requirements
- Lead, develop, and motivate operational teams across multiple locations
- Monitor KPIs, prepare performance reports, and drive continuous improvement initiatives
- Support business growth through service enhancement and value added solutions
Requirements
- Experience in managing Integrated Facilities Management (IFM) services
- Strong client relationship management skills
- Experience managing account budgets, forecasts, and financial performance
- Experience supervising subcontractors and vendors
- Knowledge of health, safety, environmental, and regulatory requirements
- Ability to lead and motivate operational teams across multiple locations
Full Job Posting
About the Role
- The Account Manager is responsible for managing the delivery of Integrated Facilities Management (IFM) services across multiple locations.
- Ensure operational excellence, client satisfaction, financial performance, compliance, and continuous improvement.
- Acts as the primary client contact, leading multidisciplinary teams and managing subcontractors.
Key Responsibilities
- Manage client relationships and act as the main point of contact.
- Oversee the delivery of hard and soft FM services in line with contractual requirements and service standards.
- Manage account budgets, forecasts, financial performance, and cost optimization initiatives.
- Supervise subcontractors and vendors, ensuring compliance with agreed service levels.
- Ensure compliance with health, safety, environmental, and regulatory requirements.
- Lead, develop, and motivate operational teams across multiple locations.
- Monitor KPIs, prepare performance reports, and drive continuous improvement initiatives.
- Support business growth through service enhancement and value added solutions.
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