Real Estate Operations Coordinator
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Key skills for this role
About the Role
Pavago is hiring a Real Estate Operations Coordinator to support residential and commercial property portfolios. This high-ownership role involves tenant communication, leasing coordination, maintenance management, and owner reporting.
Key Skills for This Role
Responsibilities
- Respond to tenant inquiries regarding rent payments, lease terms, maintenance requests, and property policies
- Draft, review, and process lease agreements, renewals, and tenant onboarding documentation
- Maintain accurate records in property management software, tracking rent collections, delinquencies, occupancy, and late fees
- Create and assign vendor work orders, track maintenance tickets, and verify invoices
- Prepare owner statements, cash flow summaries, occupancy reports, and vacancy updates
- Ensure tenant documentation complies with local landlord tenant regulations and Fair Housing requirements
Requirements
- 2+ years of experience in property management, leasing coordination, real estate operations, or property administration
- Hands on experience with Yardi, AppFolio, Buildium, or similar property management systems
- Strong Microsoft Office and Google Workspace skills
- Familiarity with lease documentation, rent collection workflows, and tenant communication processes
- Strong written and verbal English communication
Full Job Posting
About the Role
- At Pavago, one of our clients is hiring a Real Estate Operations Coordinator to support the day to day operations of residential and commercial property portfolios.
- This is a high ownership operational role focused on tenant communication, leasing coordination, maintenance management, property system updates, owner reporting, and compliance.
What You’ll Own
- Respond to tenant inquiries related to rent payments, lease terms, maintenance requests, and property policies.
- Track all communication within Yardi, AppFolio, Buildium, or similar property management platforms.
- Send reminders for rent due dates, lease renewals, and compliance notices.
- Draft, review, and process lease agreements, lease renewals, and tenant onboarding documentation.
- Manage documentation using DocuSign and Dotloop.
- Maintain organized and compliant tenant files including applications, identification records, inspection reports, and signed agreements.
- Support property marketing across Zillow, Apartments.com, and MLS listing platforms.
- Maintain accurate records across property management software, tracking rent collections, delinquencies, occupancy status, and late fees.
- Generate and reconcile rent rolls, delinquency reports, and occupancy trackers.
- Create and assign vendor work orders, track maintenance tickets from start to completion, and coordinate with tenants and vendors.
- Verify vendor invoices against completed work orders.
- Prepare owner statements, cash flow summaries, occupancy reports, and vacancy updates.
Requirements (Must Have)
- 2+ years of experience in property management, leasing coordination, real estate operations, or property administration.
- Hands on experience with Yardi, AppFolio, Buildium, or similar property management systems.
- Strong Microsoft Office and Google Workspace skills.
- Familiarity with lease documentation, rent collection workflows, and tenant communication processes.
- Strong written and verbal English communication.
Nice to Have
- Experience managing portfolios of 100+ units.
- Multi state property management experience.
- Familiarity with security deposits, trust accounting, owner statements, and property accounting workflows.
- Experience in residential property management, commercial real estate, or mixed use portfolios.
What Success Looks Like
- Tenant issues are resolved quickly and professionally.
- Lease documentation remains accurate and compliant.
- Maintenance requests are handled efficiently.
- Property systems stay updated and organized.
- Owners receive timely and accurate reporting.
Key Metrics (KPIs)
- Rent collection percentage
- Vacancy fill time
- Maintenance resolution turnaround time
- Accuracy of lease and tenant documentation
- Owner satisfaction with communication and reporting
- System and operational accuracy
Why This Role Stands Out
- High operational ownership across property workflows.
- Direct impact on tenant experience and portfolio performance.
- Exposure to leasing, maintenance, reporting, and compliance operations.
- Opportunity to grow into Property Manager, Operations Manager, or Portfolio Coordinator roles.
Interview Process
- Initial Phone Screen
- Video Interview with Pavago Recruiter
- Practical Task (lease processing or owner reporting scenario)
- Client Interview
- Offer & Background Verification
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