Quality Control Manager

Job Overview

Quality Control Manager

Key Responsibilities

• Provide strong leadership to the quality team, fostering a culture of continuous improvement and operational excellence.
• Ensure production of high-quality, safe, and legally compliant products that meet or exceed customer expectations.
• Implement proactive risk assessments and collaborate with plant management to mitigate quality and food safety risks.
• Oversee plant hygiene, sanitation, allergen management, aseptic processes, and compliance with regulatory and customer requirements.
• Manage and maintain Quality and Food Safety Management Systems across the facility.
• Conduct root cause analysis for quality issues and implement corrective and preventive actions (CAPA).
• Analyze quality metrics and trends, reporting insights and recommendations to senior management.
• Ensure compliance with internal standards and external regulations (e.g., ESMA, GSO).
• Oversee laboratory operations, including testing of raw materials, packaging, and finished products using calibrated equipment.
• Approve or reject raw materials, packaging, and finished goods based on quality specifications.
• Manage customer complaints, audits, and feedback processes with professional and timely responses.
• **Lead internal and external audits, ensuring readiness and compliance with certification requirements.**
• Coordinate crisis management, including handling non-conforming products and product recalls.
• Provide training programs on food safety, pest control, operational practices, and quality standards.
• Collaborate with R&D and production teams to improve product quality and processes.
• Monitor production processes and halt operations when standards are not met.
• Engage with customers alongside the sales team to provide technical support and quality insights.
• Represent the organization at food safety seminars, audits, and industry events when required.

Qualifications & Experience

• Bachelor’s degree in science or a related field.
• Minimum
• 5 years of experience
• in the flour milling industry in a managerial or supervisory role.
• Strong knowledge of flour milling processes, bakery applications, enzymes, and additives.

Core Competencies

• Strong decision-making and problem-solving skills
• Excellent communication and leadership abilities
• High attention to detail and analytical mindset
• Effective time management and organizational skills
• Ability to work under pressure and take initiative

Key Authorities

• Approve or reject raw materials, packaging, and finished products
• Halt production or hold stock in case of non-compliance
• Drive quality, food safety, and continuous improvement initiatives across the plant

Additional Information

• Experience in flour milling and/or bakery operations is essential
• Willingness to travel for audits, inspections, and customer visits as required