Professional Services Engineer

Overview

Job Description

Duties & Responsibilities

• Install, configure, customize, and troubleshoot banking applications, including:

+ Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl

• + Vynamic View and Vynamic Security
• Support Proof of Concept (POC) for new products, User Acceptance Testing (UAT), and EMV ADVT/MTIP certifications.
• Plan, schedule, monitor, and manage projects to ensure successful business solution implementation.
• Conduct root-cause analysis on escalated issues and provide permanent resolutions.
• Research and contribute to technical proposals and solution documentation.
• Maintain and administer tools required for deployment and support of solutions.
• Respond to customer inquiries through multiple channels and resolve issues within SLA timelines.
• Collaborate with vendor support teams for software updates, patches, and issue resolution.
• Provide guidance and mentorship to junior engineers during project execution and troubleshooting.

Education

• Bachelor’s degree in computer science, Computer Engineering, or Information Technology.

Experience

• 3–4 years of experience in the banking or BFSI technology domain.

Core Technical Skills

• VCP LITE / KIOSK NDC-DDC, Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl

Professional Services Engineering Practices

• Strong understanding of banking applications, ATMs, and self-service terminals.
• Experience with software deployment, configuration, and maintenance.
• Familiarity with regulatory standards and compliance in banking technology (EMV, MTIP, ADVT).
• Excellent teamwork and interpersonal skills.

Soft Skills

• Strong troubleshooting, analytical, and problem-solving abilities.
• Effective verbal, written, and listening communication skills in English.
• Ability to quickly learn and adapt to new technologies.
• Proactive, organized, and able to manage multiple priorities in a fast-paced environment
• *Compliance with policies and procedures based on the ISO standards adopted by CNS.*