Professional Services Engineer
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Key skills for this role
About the Role
CNS Middle East seeks a Professional Services Engineer to implement, support, and optimize banking technology solutions. The role involves installing and troubleshooting banking applications, supporting POC and UAT, managing projects, and providing mentorship to junior engineers.
Key Skills for This Role
Responsibilities
- Install, configure, customize, and troubleshoot banking applications including VCP LITE, NDC DDC, Probase, Procashin, etc.
- Support Proof of Concept (POC) for new products, User Acceptance Testing (UAT), and EMV ADVT/MTIP certifications
- Plan, schedule, monitor, and manage projects to ensure successful business solution implementation
- Conduct root cause analysis on escalated issues and provide permanent resolutions
- Research and contribute to technical proposals and solution documentation
- Maintain and administer tools required for deployment and support of solutions
- Respond to customer inquiries through multiple channels and resolve issues within SLA timelines
- Collaborate with vendor support teams for software updates, patches, and issue resolution
- Provide guidance and mentorship to junior engineers during project execution and troubleshooting
Requirements
- Experience with banking applications such as VCP LITE, NDC DDC, Probase, Procashin, Prochequein, etc.
- Ability to support Proof of Concept (POC) and User Acceptance Testing (UAT)
- Project management skills
- Strong problem solving and root cause analysis skills
- Excellent communication and customer service skills
Full Job Posting
Overview
- The Professional Services Engineer will be responsible for close collaboration with clients, vendors, and internal teams to implement, support, and optimize banking technology solutions across multiple platforms.
- The ideal candidate will be proactive, detail oriented, and able to handle complex technical challenges while delivering high quality customer service.
DUTIES & RESPONSIBILITIES
- Install, configure, customize, and troubleshoot banking applications, including: VCP LITE NDC DDC VCP KIOSK NDC DDC Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl Vynamic View and Vynamic Security
- Support Proof of Concept (POC) for new products, User Acceptance Testing (UAT), and EMV ADVT/MTIP certifications.
- Plan, schedule, monitor, and manage projects to ensure successful business solution implementation.
- Conduct root cause analysis on escalated issues and provide permanent resolutions.
- Research and contribute to technical proposals and solution documentation.
- Maintain and administer tools required for deployment and support of solutions.
- Respond to customer inquiries through multiple channels and resolve issues within SLA timelines.
- Collaborate with vendor support teams for software updates, patches, and issue resolution.
- Provide guidance and mentorship to junior engineers during project execution and troubleshooting.
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