Product Specialist
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Key skills for this role
About the Role
Solink seeks a Product Specialist to sit at the intersection of product, engineering, and customer success, deploying AI-powered features and configuring custom AI agents. The role involves hands-on deployment, troubleshooting, and gathering datasets for model improvement.
Key Skills for This Role
Responsibilities
- Lead hands on deployment of AI & AI Agent platforms with customers across commercial and enterprise segments
- Troubleshoot and triage product deployment issues in real time
- Translate customer operational challenges into working product configurations
- Build, configure, and fine tune custom AI agents within Solink's platform
- Collaborate with Engineering to understand agent architecture and provide real world feedback
- Validate agent performance against live customer scenarios
- Identify, collect, and curate datasets from customer environments to support AI model training
- Act as a critical voice from the field, surfacing patterns and customer insights to inform product roadmap
Requirements
- 3+ years of experience in a customer facing, technical, or operational role (Solutions Consultant, TAM, Implementation Specialist, CSM, or similar)
- Demonstrated ability to learn complex software products quickly and translate them for non technical audiences
- Strong problem solving instincts and curiosity about technology
- Excellent communication skills—verbal and written
- Comfort working in fast paced, ambiguous environments
- Familiarity working with or alongside AI/ML products, data tools, or automation platforms
- Familiarity with AI agent frameworks, prompt engineering, or LLM based tools
- Must undergo a criminal records check upon hire
- Be a Canadian Citizen or eligible to work in Canada
Full Job Posting
The Role
- Forward deployed Product Specialist sitting at the intersection of product, engineering, and customer success.
- Works directly with customers and internal teams to deploy Solink's AI powered features, build and configure custom agents, support model fine tuning, and gather datasets.
- Ideal for someone who is relentlessly curious, thrives in ambiguity, and translates complex problems into practical solutions.
What You’ll Do
- Lead hands on deployment of AI & AI Agent platforms with customers across commercial and enterprise segments.
- Troubleshoot and triage product deployment issues in real time, coordinating across teams.
- Translate customer operational challenges into working product configurations.
- Partner with Design, Customer Success, Sales, and Engineering to ensure smooth onboarding.
- Document deployment patterns, edge cases, and playbooks.
- Build, configure, and fine tune custom AI agents within Solink's platform.
- Collaborate with Engineering to understand agent architecture and provide real world feedback.
- Validate agent performance against live customer scenarios.
- Configure and validate how agent outputs are delivered (webhooks, email, SMS, etc.).
- Maintain a library of reusable agent configurations and templates.
- Identify, collect, and curate datasets from customer environments for AI model training.
- Collaborate with Engineering and Data teams to label, structure, and validate data.
What You Bring
- 3+ years of experience in a customer facing, technical, or operational role (Solutions Consultant, TAM, Implementation Specialist, CSM, or similar).
- Demonstrated ability to learn complex software products quickly and translate them for non technical audiences.
- Strong problem solving instincts with genuine curiosity about technology.
- Excellent communication skills—verbal and written.
- Comfort working in fast paced, ambiguous environments.
- Familiarity working with or alongside AI/ML products, data tools, or automation platforms.
- Familiarity with AI agent frameworks, prompt engineering, or LLM based tools.
- Nice to have: experience with video security, physical security, or loss prevention; SaaS deployment; data labeling; retail/restaurant operations.
Security Requirements
- Must undergo a criminal records check upon hire.
- Be a Canadian Citizen (dual citizens included), or eligible to work in Canada.
- Be willing to comply with Solink’s own security policies and standards.
- Mandatory Onboarding visit in Ottawa/Toronto during first week of employment.
- Mandatory onsite visits periodically (quarterly basis).
Why Solink?
- Clarity and trust: flexibility in how and where work gets done.
- Meaningful equity: every full time, permanent employee has a stake in our growth.
- Comprehensive benefits: fully paid health & dental (no waiting period) + CAD 500 health spending account.
- Wellness support: monthly reimbursement for fitness, wellness, or mental health programs.
- Growth through merit: advancement based on contribution and initiative.
- Candid culture: clear expectations, honest feedback, and no politics.
- Social connection: So learns, Solink o, and So lunches.
Compensation Range
- CAD 89,053 CAD 101,150.
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