Product Manager, Senior Care - Prior Authorization and Concurrent Review
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Key skills for this role
About the Role
PointClickCare seeks a Product Manager to own a portfolio focused on managing coverage and authorizations in post-acute long-term care settings. You will drive product impact by understanding the problem space, making prioritization calls, and partnering with engineering and design.
Key Skills for This Role
Responsibilities
- Own the roadmap and backlog for your portfolio, keeping it prioritized against customer value and business impact
- Serve as the voice of the customer to your engineering team, translating customer needs, payer requirements, and data into clear user stories and acceptance criteria
- Run continuous discovery with case managers, nurses, and authorization teams, becoming a recognized expert on their problems, goals, and landscape
- Work cross functionally with engineering, UX, and design to deliver and optimize the workflows that keep residents covered and facilities paid
- Assess product investment opportunities and incoming requests with thorough but lightweight rigor, and bring clear, reasoned recommendations to leaders and stakeholders
- Define and monitor product health metrics and adoption, and use what you learn to decide what to build next
- Identify opportunities to add value through AI, automation, and smarter logic, so a small centralized team can support many facilities at once
Requirements
- Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
- 3+ years of product management experience, including B2B experience with a direct sales team and enterprise customers
- Experience managing software products through the full development lifecycle
- Background in healthcare IT and in skilled nursing or post acute workflows
- Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
- Comfort with technical concepts including APIs, integrations, and modern development practices
- Excellent communication skills with both business and technical stakeholders, in writing and in person
Full Job Posting
Job Summary
- PointClickCare is looking for a Product Manager to join our Integrated Care Product team, owning a portfolio focused on managing coverage and authorizations across a resident's stay in a post acute long term care setting.
- This is some of the highest stakes work in the facility: confirming coverage at admission, keeping approvals current through the stay, and avoiding the denials and lost days that directly affect both patient care and accurate revenue.
- This is not a requirements gathering role. You will be accountable for product impact: understanding the problem space deeply, making clear prioritization calls, and partnering closely with engineering and design to deliver outcomes for the case managers, nurses, and authorization teams who do this
- You will build on the established PointClickCare EHR that thousands of facilities already rely on, with a focus on adding value, including using AI and intelligent logic to make expert work repeatable.
Key Duties And Responsibilities
- Own the roadmap and backlog for your portfolio, keeping it prioritized against customer value and business impact
- Serve as the voice of the customer to your engineering team, translating customer needs, payer requirements, and data into clear user stories and acceptance criteria
- Run continuous discovery with case managers, nurses, and authorization teams, becoming a recognized expert on their problems, goals, and landscape
- Work cross functionally with engineering, UX, and design to deliver and optimize the workflows that keep residents covered and facilities paid
- Assess product investment opportunities and incoming requests with thorough but lightweight rigor, and bring clear, reasoned recommendations to leaders and stakeholders
- Define and monitor product health metrics and adoption, and use what you learn to decide what to build next
- Identify opportunities to add value through AI, automation, and smarter logic, so a small centralized team can support many facilities at once
Your Key Strengths
- Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
- 3+ years of product management experience, including B2B experience with a direct sales team and enterprise customers
- Experience managing software products through the full development lifecycle
- Background in healthcare IT and in skilled nursing or post acute workflows.
- Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
- Comfort with technical concepts including APIs, integrations, and modern development practices
- Excellent communication skills with both business and technical stakeholders, in writing and in person
Nice to haves
- Experience building or integrating AI or ML powered product features
- Familiarity with skilled nursing or post acute workflows such as coverage, authorizations, and managed care
- A track record of extending an established product with new capabilities and measurable value
- A bias toward product impact over process; you focus on outcomes, not just output
Compensation
- The Canada base salary range for this position is CAD 109,400 CAD 121,500 + bonus + benefits.
PointClickCare Benefits & Perks
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition and more!
Location and Travel
- Canada Remote/or Hybrid Mississauga
- For Remote Roles: If this role is remote, there will be in office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi annual and annual team meetings.
- For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing.
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