(Canada) Software Implementation Consultant - Clinical
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Key skills for this role
About the Role
PointClickCare is hiring a Software Implementation Consultant to lead customer implementations of healthcare software in long-term and post-acute care settings. The role involves documenting requirements, configuring systems, and driving business outcomes.
Key Skills for This Role
Responsibilities
- Act as principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals
- Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value
- Translate technical requirements and execute system configuration setup
- Ensure data quality, integrity, and security requirements for all customer databases
- Assess and validate the implementation plan and manage communication among project stakeholders
- Troubleshoot and resolve configuration issues with great attention to detail
- Update and maintain training databases to incorporate new product releases, enhancements, and leading practices
- Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes
- Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills
- Proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays
- Lead, influence, advise and support customer change management strategies
- Test, pilot, and document new professional services offerings
Requirements
- Post secondary education in business or technology related field (preferred)
- Excellent communication, organizational and collaboration skills
- Previous experience configuring or implementing a software solution, database testing and end user support, preferred
- Strong analytical and problem solving skills
- Demonstrated attention to detail and quality validation process adherence
- Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations
- Experience working on multiple project teams simultaneously balancing milestones and objectives efficiently and on time
- Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments
- Self starter, able to work independently, prioritize to deliver on time and adapt priorities
- Must be results oriented, with adaptability, problem solving and critical thinking skills
- 2 4+ years in a software implementation role
- Healthcare market experience, preferred
Full Job Posting
Position Summary
- As part of the Professional Services, Solution Services team, the Software Implementation Consultant will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long Term and Post Acute Care (LTPAC) settings.
- The Consultant will be diligent, customer focused, agile, transparent and a strong communicator.
- The applicant should expect up to 30% travel to customer sites and regional meetings.
Key Responsibilities
- Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals
- Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value
- Translate technical requirements and execute system configuration setup
- Ensure data quality, integrity, and security requirements for all customer databases
- Assess and validate the implementation plan and manage communication among project stakeholders
- Troubleshoot and resolve configuration issues with great attention to detail
- Update and maintain training databases to incorporate new product releases, enhancements, and leading practices
- Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes
- Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills
- Proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays
- Lead, influence, advise and support customer change management strategies
- Test, pilot, and document new professional services offerings
Required Experience
- Post secondary education in business or technology related field (preferred)
- Excellent communication, organizational and collaboration skills
- Previous experience configuring or implementing a software solution, database testing and end user support, preferred
- Strong analytical and problem solving skills
- Demonstrated attention to detail and quality validation process adherence
- Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence
- Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time
- Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments
- Self starter, able to work independently, prioritize to deliver on time and adapt priorities
- Must be results oriented, with adaptability, problem solving and critical thinking skills
- 2 4+ years in a software implementation role
- Healthcare market experience, preferred
Salary Range
- The Canadian base salary range for this position is CAD 80,000 CAD 89,000 + bonus + benefits.
PointClickCare Benefits & Perks
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
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