Product Guide | Pop-up Store | Richmond, BC — temporary
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Key skills for this role
About the Role
Arc'teryx is hiring a Product Guide for a pop-up outlet in Richmond, BC. You will deliver exceptional brand experiences, share technical product knowledge, and support store operations.
Key Skills for This Role
Responsibilities
- Deliver best in class brand experience through sharing technical product knowledge
- Build strong understanding of products and weave information into guest interactions
- Champion Arc'teryx as a brand ambassador in store and in the community
- Support elevating guest experience by working with store leadership on projects
- Provide feedback on merchandising and in store experience to drive sales
- Process guest transactions using Point of Sale system
- Receive and unpack boxes for inventory (5 30 lbs)
Requirements
- Passion for delivering exceptional customer service
- Self motivated and enjoy problem solving
- Flexible and adaptable when faced with ambiguity
- Available for minimum one open, one close, and one weekend shift each week
- Available to work Black Friday and from second week of December through holiday season
Full Job Posting
Your Opportunity at ARC’TERYX
- You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests.
- You are product obsessed and seek chances to get outside to learn firsthand how our product performs.
- You prioritize your connection with nature and celebrate others doing the same.
As a Product Guide at Arc’teryx, here’s what you’d be doing
- Delivering a best in class brand experience through sharing technical product knowledge.
- Building a strong understanding of our products and weaving this into guest interactions.
- Championing Arc’teryx as a brand ambassador both in store and in the community.
- Developing your passions both in and out of the store with team support.
- Supporting in elevating the guest experience by working with store leadership on projects.
- Providing feedback on merchandising and in store experience to help drive sales.
- Maintaining an open, collaborative relationship with your team and store leadership.
- Answering store phones and responding to voicemails and store emails.
- Utilizing the Point of Sale system to process guest transactions.
- Receiving and unpacking boxes for inventory as required (5 30 lbs).
Are you our next Product Guide?
- You are passionate about delivering exceptional customer service.
- You love to have fun at work and hold yourself accountable.
- You are self motivated and enjoy problem solving.
- You remain highly flexible and adaptable when faced with ambiguity.
- You effectively balance autonomy and collaboration.
- You inspire breakthrough thinking and continuous improvement.
- You seek the best solutions with an unwavering commitment to do what is right.
- Your passion for your work is paralleled by your passion for getting outside.
Expectations
- All employees are expected to be available to work Black Friday and from the second week of December until the end of the holiday season.
- You are fully accountable for execution of all deliverables on the Product Guide Role and Responsibilities document.
- You perform other additional projects, duties, and assignments as required.
Availability Requirements
- Minimum of one open, one close and one weekend shift each week.
- Full Time: 30 40 hours per week (5 days per week).
- Part Time: 10 30 hours per week (2 4 days a week).
- Contract dates: summer 2026 — early 2027.
Compensation + Perks
- Pay range: CAD 20 23/hour (midpoint CAD 21.50/hour).
- Eligible to participate in a bonus plan based on store performance.
- Benefits: Paid time off, wellness time, No Wasted Day program.
- Professional development opportunities, Arc'teryx Academies, Employee Belonging Councils.
- Employee discounts and Pro Deals on gear.
Details
- Compensation: Hourly
Equal Opportunity
- Arc’teryx is committed to creating a culture of inclusivity where voices are heard, people are seen, and values are respected.
Leave it Better
- We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.
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