Product Guide
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Arc'teryx is seeking a Product Guide to deliver an exceptional brand experience on the retail floor. You will share technical product knowledge, assist guests, and support store operations.
Key Skills for This Role
Responsibilities
- Deliver best in class brand experience through sharing technical product knowledge and problem solving
- Build strong understanding of products and weave information into guest interactions
- Champion Arc'teryx as a brand ambassador in store and in the community
- Support store leadership on projects and brand initiatives
- Provide feedback on merchandising and in store experience to drive sales
- Maintain open, collaborative relationship with team and store leadership
- Answer store phones, respond to voicemails and emails
- Process guest transactions using Point of Sale system, including warranties and returns
- Receive and unpack boxes for inventory (5 30 lbs)
Requirements
- Passion for delivering exceptional customer service
- Self motivated and enjoys problem solving
- Flexible and adaptable when faced with ambiguity
- Ability to balance autonomy and collaboration
- Available for minimum one open, one close, and one weekend shift per week
- Full Time: 30 40 hours per week; Part Time: 10 30 hours per week
Full Job Posting
Your Opportunity at ARC’TERYX
- You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests.
- You are product obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs.
- You prioritize your connection with nature and celebrate others doing the same.
As a Product Guide at Arc’teryx, here’s what you’d be doing
- Delivering a best in class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
- Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
- Championing Arc’teryx as a brand ambassador both in store and in the community
- Developing your passions both in and out of the store with the support of the team
- Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
- Providing feedback on merchandising and in store experience to help drive sales
- Maintaining an open, collaborative relationship with your team and store leadership
- Supporting with and participating in various store tasks as assigned by the leadership team
- Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
- Utilizing the Point of Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade ins, purchases, and returns
- Receiving and unpacking boxes for inventory as required (boxes can weigh 5 30 lbs)
Are you our next Product Guide?
- You are passionate about delivering exceptional customer service
- You love to have fun at work, and hold yourself accountable to what is required of you
- You are self motivated, and enjoy problem solving
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
Expectations
- All employees are expected to be available to work 'Black Friday' and from the second week of December until the end of the holiday season
- You are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document
- Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required
Availability Requirements
- You are available for a minimum of one open, one close and one weekend shift each week
- Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
- Full Time 30 40 hours per week (5 days per week)
- Part Time 10 30 hours per week (2 4 days a week)
Compensation
- Hourly pay range: CAD 20.70 CAD 23.80
- Individual pay determined by job related skills, relevant experience, education and/or training
- Range reflects base pay only; does not include bonus program and benefits
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Arc'teryx Equipment
Store Lead | Pop-up Store | Richmond, BC — temporary
Richmond, CAN
Arc'teryx is opening a pop-up outlet in Richmond, BC and is seeking a Store Lead to join the store leadership team. The role involves leading Product Guides, facilitating guest experience, and overseeing store operations
Guide de produits | Product Guide
Montreal, CAN
Arc'teryx Equipment is hiring a Product Guide to deliver an exceptional brand experience in-store. You will share technical product knowledge, assist customers, and support store operations. This role requires a passion
Product Guide
Ottawa, CAN
Arc'teryx is looking for a Product Guide to deliver an exceptional brand experience on the retail floor. You will share technical product knowledge, assist guests, and support store operations. This role requires a passi
Senior Manager, ReBIRD Operations - NAM
North Vancouver, CAN
Arc'teryx is seeking a Senior Manager for NAM ReBIRD Operations to enable the North American ReBIRD experience by translating and deploying services and programs. The role bridges regional and global teams, owning operat
Account Manager, Strategic Sales (Temporary)
North Vancouver, CAN
Arc'teryx seeks a temporary Account Manager for strategic sales to drive brand awareness and growth with professional market partners. The role involves managing key accounts, developing long-term partnerships, and colla
Senior Product Line Manager 2, Men's Trail
North Vancouver, CAN
Arc'teryx is seeking a Senior Product Line Manager 2 for Men's Trail apparel. The role involves leading a team to create global seasonal assortments and line plans, developing merchandising strategies, and partnering wit
Pattern Maker 2
North Vancouver, CAN
Arc'teryx seeks a Pattern Maker 2 to partner with Design from concept through pre-production, creating patterns that meet design intent and quality standards. The role requires 5+ years of product pattern making experien
ReBIRD Product Owner
North Vancouver, CAN
Arc'teryx is looking for a ReBIRD Product Owner to champion guest experience and own complex projects across ReBIRD services and programs. You will define business requirements, align stakeholders, and ensure solutions m
Store Lead | Pop-up Store | Richmond, BC — temporary
Richmond, CAN
Guide de produits | Product Guide
Montreal, CAN
Product Guide
Ottawa, CAN
Senior Manager, ReBIRD Operations - NAM
North Vancouver, CAN
Account Manager, Strategic Sales (Temporary)
North Vancouver, CAN
Senior Product Line Manager 2, Men's Trail
North Vancouver, CAN
Pattern Maker 2
North Vancouver, CAN
ReBIRD Product Owner
North Vancouver, CAN