Process Optimization - Operations Analyst, Deloitte Global Technology
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Deloitte Global Technology is looking for a Process Optimization Operations Analyst to support day-to-day operations of the Process Optimization team. The role involves intake administration, dashboard maintenance, reporting, governance materials, and program logistics.
Key Skills for This Role
Responsibilities
- Collaborate with leaders to support the ongoing review, identification and intake of process optimization opportunities.
- Assist in facilitating project prioritization assessments, initial business case review and drafting communications with key stakeholders.
- Maintain portfolio dashboards and KPI reporting by refreshing data, performing data quality checks, identifying exceptions, and highlighting stalled items or missing information.
- Prepare governance materials for reviews, tollgates, and leadership meetings, including status packs, action logs, decision tracking, and follow up items.
- Provide analytical and visualization collaboration through process mapping, data pulls, trend analysis, and leadership ready reporting using tools such as Power BI, Excel, and Tableau.
- Support Process Optimization team across program operations through coordination of communications, schedules, records, templates, and documentation storage.
- Produce newsletters, articles, and community posts to drive Lean Six Sigma community engagement.
- Collaborate with Process Optimization leaders and project stakeholders to understand reporting requirements.
- Provide meeting and workshop support by capturing notes, tracking actions, preparing follow ups, and helping maintain reusable templates and process documentation.
- Research best practices and support continuous improvement by identifying opportunities to strengthen reporting, templates, workflows, and team operations.
Requirements
- Bachelor’s degree or equivalent experience; majors in IT/CIS/Business preferred
- At least 5 years of experience in business process support, reporting, program operations, or project coordination, preferably in a global organization
- Lean Six Sigma Green Belt certification
- Proven experience with process analysis, reporting, data quality management, and documentation
- Strong experience in Excel, PowerPoint, and reporting or visualization tools
Full Job Posting
What will your typical day look like?
- As a member of the Process Optimization team, the Operations Analyst enables day to day operations of the team by supporting intake administration, dashboards maintenance, reporting, governance materials, and program logistics.
- This role provides analytical, documentation, and facilitation support, enabling leadership to make informed decisions using accurate process metrics, initiative status, and timely insights.
Key Responsibilities
- Collaborate with leaders to support the ongoing review, identification and intake of process optimization opportunities, validating for completeness, accuracy and program alignment.
- Assist in facilitating project prioritization assessments, initial business case review and drafting communications with key stakeholders.
- Maintain portfolio dashboards and KPI reporting by refreshing data, performing data quality checks, identifying exceptions, and highlighting stalled items or missing information.
- Prepare governance materials for reviews, tollgates, and leadership meetings, including status packs, action logs, decision tracking, and follow up items.
- Provide analytical and visualization collaboration through process mapping, data pulls, trend analysis, and leadership ready reporting using tools such as Power BI, Excel, and Tableau.
- Support Process Optimization team across program operations (strategic projects & Green Belt initiatives) through coordination of communications, schedules, records, templates, and documentation storage.
- Produce newsletters, articles, and community posts to drive Lean Six Sigma community engagement.
- Collaborate with Process Optimization leaders and project stakeholders to understand reporting requirements.
- Provide meeting and workshop support by capturing notes, tracking actions, preparing follow ups, and helping maintain reusable templates and process documentation.
- Research best practices and support continuous improvement by identifying opportunities to strengthen reporting, templates, workflows, and team operations.
Required Qualifications
- Bachelor’s degree or equivalent experience; majors in IT/CIS/Business preferred, with other majors considered.
- At least 5 years of experience in business process support, reporting, program operations, or project coordination, preferably in a global organization.
- Lean Six Sigma Green Belt certification.
- Proven experience with process analysis, reporting, data quality management, and documentation.
- Well developed interpersonal, communication and presentation skills.
- Excellent relationship management skills.
- Strong experience in Excel, PowerPoint, and reporting or visualization tools used to build clear, leadership ready materials.
- Adaptable, and well organized to respond to changing priorities.
- Ability to be proactive and work alone as well as part of a larger team.
- Analytical and flexible with the ability to rapidly understand unfamiliar and complex concepts.
- The ability to synthesize and visualize complex data.
Total Rewards
- The salary range for this position is CAD 69,000 CAD 114,000.
- Individuals may be eligible to participate in our bonus program.
- Additional benefits include CAD 4,000 per year for mental health support benefits, a CAD 1,300 flexible benefit spending account, firm wide closures known as 'Deloitte Days', dedicated days for learning, and flexible work arrangements.
About the Team
- Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world.
- Deloitte Global is the engine of the Deloitte network, delivering strategic programs and services that unite the organization.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Deloitte
ServiceNow Product and Delivery Manager, Deloitte Global Technology
Toronto, CAN
Deloitte Global Technology is seeking a ServiceNow Product and Delivery Manager to drive end-to-end ServiceNow solution delivery for global member firms. The role involves leading delivery teams, owning the product roadm
Manager | Risk, Regulatory & Forensic
Saudi Arabia, KSA
Location Riyadh Manager | Risk, Regulatory & Forensic| Regulatory & Financial Risk When you work for us, you commit to a career at one of the largest and most prestigious profes...
First Nations/Inuit/Métis Candidates: Quality Engineering Analyst/Consultant - R8dius
Calgary, CAN
R8dius, an Indigenous majority-owned professional services firm, is seeking a Quality Engineering Analyst/Consultant to join their team. The role involves designing, developing, and testing technology-enabled solutions,
Manager | Risk, Regulatory & Forensic | Regulatory & Financial Risk | KSA
Riyadh, KSA
Deloitte is seeking a Manager for Risk, Regulatory & Forensic in Riyadh. The role involves operational risk management including framework governance, risk assessment, monitoring, incident management, validation, and rep
Sr Analyst / Manager, TMT, SR&ED (Vancouver)
Vancouver, CAN
Deloitte is seeking a Senior Analyst or Manager for its Global Investment and Innovation Incentives (Gi3) team in Vancouver. You will prepare SR&ED tax credit claims, manage client relationships, and support sales within
First Nations/Inuit/Métis Candidates: Quality Engineering Analyst/Consultant - R8dius
Ottawa, CAN
R8dius, an Indigenous majority-owned professional services business, is seeking a Quality Engineering Analyst/Consultant to help clients solve complex business and technology problems. This role involves designing, devel
Senior Manager, Technology Procurement, Global CoRe Procurement
Toronto, CAN
Deloitte Global seeks a Senior Manager of Technology Procurement to lead global category strategy, sourcing, negotiations, and contracting for SaaS, Cloud, and AI. You will manage a team, run multiple negotiations, and m
Manager | Risk, Regulatory & Forensic | Regulatory & Financial Risk | KSA
الرياض, KSA
Deloitte is seeking a Manager for its Risk, Regulatory & Forensic practice in Riyadh. The role involves leading operational risk management engagements, including framework governance, risk assessments, and incident mana
ServiceNow Product and Delivery Manager, Deloitte Global Technology
Toronto, CAN
Manager | Risk, Regulatory & Forensic
Saudi Arabia, KSA
First Nations/Inuit/Métis Candidates: Quality Engineering Analyst/Consultant - R8dius
Calgary, CAN
Manager | Risk, Regulatory & Forensic | Regulatory & Financial Risk | KSA
Riyadh, KSA
Sr Analyst / Manager, TMT, SR&ED (Vancouver)
Vancouver, CAN
First Nations/Inuit/Métis Candidates: Quality Engineering Analyst/Consultant - R8dius
Ottawa, CAN
Senior Manager, Technology Procurement, Global CoRe Procurement
Toronto, CAN
Manager | Risk, Regulatory & Forensic | Regulatory & Financial Risk | KSA
الرياض, KSA