Principal SRE

Location

• The role is based in Abu Dhabi, UAE.

About the client

Role overview

Service and release operations

• Own SLA definition and reporting, incident communications, post-incident reviews, security questionnaires, audit cycles, and bank service-desk support.
• Manage release calendars, environment promotion, rollback discipline, production changes, and customer change or freeze windows.
• Create a repeatable tenant onboarding runbook for new banks.

Reliability and compliance

• Lead disaster recovery, business continuity, backup verification, patching, vulnerability management, capacity planning, and cost-per-tenant modeling.
• Establish two Azure regions with data residency, disaster recovery, and support coverage for the European launch.
• Operate compliance activities for outsourcing arrangements under ISO 27001, SOC 2, and applicable European and Gulf regulations.

First six months

• Deliver four bank go-lives across two geographies with SLAs, escalation paths, and incident procedures.
• Run and document a disaster-recovery exercise for at least one production environment.
• Establish an on-call rotation covering both regions.
• Produce a tenant cost model and capacity plan for the full estate.

Required experience

• 12+ years in production operations, including leadership of multi-tenant SaaS operations.
• Customer-facing service-management experience involving severity-one incidents, executive reviews, and audits.
• Experience building or scaling SRE or platform-operations teams and designing regional on-call coverage.
• Kubernetes and cloud expertise sufficient to assess failure modes, disaster recovery, and capacity claims.
• Working knowledge of Azure regions, availability zones, networking, private connectivity, identity, and quota planning.
• Experience with ISO 27001, SOC 2, or bank outsourcing regulation in the EU or Gulf.

Preferred experience

• Wealth management, brokerage, or capital-markets domain exposure.
• Experience operating Temporal, Kafka, or similar streaming or workflow infrastructure.
• Experience delivering on-premises software to enterprise customers.

What the employer offers

• Competitive compensation and a senior mandate reporting directly to the CTO.
• Opportunity to operate a platform transitioning from its first customers to a full production estate.