Parent Journey Lead (Saudi National)
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Key skills for this role
About the Role
Noon Academy seeks a Parent Journey Lead to design and own the parent experience framework, mapping touchpoints and defining what parents need to know, feel, and do. The role requires 3+ years in journey design or product management, strong Arabic communication, and cross-functional ownership skills.
Key Skills for This Role
Responsibilities
- Build the parent journey map across different student profiles and phases of the academic year
- Design the 'step in / step back' framework defining when parents should act and what acting looks like
- Own parent facing moments by defining purpose and collaborating with relevant owners to deliver them
- Keep the journey current through parent feedback synthesis and update the map accordingly
Requirements
- 3 years of experience in journey design, product management, or a program facing role
- Clear, structured thinking
- Cross functional ownership experience
- Strong Arabic communication skills, written and spoken
- Comfort with qualitative synthesis
Full Job Posting
About Noon
- Noon Academy is the leading edtech platform in the Middle East with over 12 million users.
- We are on a mission to transform the physical classroom experience using social, group based learning and AI.
Role Purpose
- Parents are a powerful lever in student success; this role designs the parent journey from scratch.
- The role is a design and cross functional ownership role, not an execution role.
What you'll do
- Build the parent journey map across different student profiles and phases of the academic year.
- Design the 'step in / step back' framework defining when parents should act and what acting looks like.
- Own parent facing moments by defining purpose and collaborating with relevant owners to deliver them.
- Keep the journey current through parent feedback synthesis and update the map accordingly.
What we're looking for
- 3 years of experience in journey design, product management, or a program facing role.
- Clear, structured thinking.
- Cross functional ownership experience.
- Strong Arabic communication skills, written and spoken.
- Comfort with qualitative synthesis.
You'll thrive here if you
- Simplify complexity rather than add to it.
- Communicate directly with teams and audiences.
Office
- Full time, Riyadh based.
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