Order Entry Assistant / Order Processing Coordinator

Work Arrangement

• The role is based in the United Arab Emirates and is fully remote.
• The position is part-time with flexible working hours.

Role Overview

Key Responsibilities

• Enter and process customer orders accurately within ERP, order management, or internal systems.
• Review product details, quantities, pricing, customer information, delivery requirements, and special instructions.
• Verify inventory availability and coordinate with warehouse, fulfillment, procurement, and logistics teams.
• Communicate with sales teams, customers, suppliers, and internal stakeholders about order status and requirements.
• Monitor orders from initial entry through processing, dispatch, and delivery.
• Handle changes, cancellations, backorders, returns, replacements, and other order-related requests.
• Maintain accurate order records, customer information, product details, trackers, and supporting documentation.
• Resolve data entry errors, pricing discrepancies, inventory issues, and incomplete order information.
• Prepare order status reports, processing summaries, and operational updates when required.
• Improve order accuracy, processing speed, data quality, fulfillment coordination, and order management workflows.

Requirements

• A bachelor's degree or equivalent qualification in business administration, operations, supply chain, logistics, e-commerce, or a related field is preferred.
• At least 3 years of experience in order processing, order entry, sales administration, e-commerce operations, fulfillment, or a related function is preferred.
• Strong understanding of order management, order entry, inventory coordination, fulfillment, and delivery processes.
• Familiarity with ERP, CRM, order management, inventory, or e-commerce platforms, spreadsheets, and digital collaboration tools.
• Excellent attention to detail, organization, time management, analytical ability, problem-solving, and communication skills.
• Ability to coordinate with sales, warehouse, procurement, logistics, and customer-facing teams while working independently.

What the Employer Offers

• Flexible part-time hours with a fully remote working arrangement.
• Competitive compensation aligned with experience and order processing responsibilities.
• Exposure to international order management, e-commerce, fulfillment, inventory, and supply chain operations.
• Professional development through hands-on order management and process improvement initiatives.