Operations Manager – Warehouse & Logistics
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Key skills for this role
About the Role
Ingram Micro is hiring an Operations Manager to lead warehouse and logistics operations in Dubai. The role requires approximately 8 years of experience in warehouse and logistics leadership, with expertise in 3PL management, WMS, and continuous improvement.
Key Skills for This Role
Responsibilities
- Lead day to day warehouse and logistics operations—inbound, outbound, and inventory—ensuring safety, compliance, and service excellence
- Lead, coach, and develop a diverse operations team, including supervisors and frontline associates
- Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
- Manage operating and capital budgets with a focus on cost efficiency
- Collaborate with Finance, Sales, Procurement, and Customer Service to align operations with business objectives
- Manage third party logistics (3PL) providers and external partners, ensuring service delivery meets agreed SLAs
- Leverage Warehouse Management Systems (WMS), ERP tools, and data reporting to drive operational visibility and decision making
Requirements
- Approximately 8 years of experience leading warehouse and logistics operations, ideally in a multinational or regional distribution environment
- Proven track record of leading large, diverse operations teams including supervisors and frontline staff
- Demonstrated success managing 3PL relationships, inventory governance, and compliance
- Proficiency with WMS, ERP systems, and digital productivity tools
- Bachelor's degree in Supply Chain, Logistics, Business, or related field
- MBA, CSCP, or equivalent professional certification is a strong advantage
Full Job Posting
Job Description
- Join us at the forefront!
- We are the business behind the world's brands. We're Ingram Micro—a people first technology partner reaching nearly 90% of the world's population, with operations in 57 countries and approximately 24,000 associates.
How Our Team Works
- Our Operations team in the UAE is at the heart of Ingram Micro's ability to deliver on its promise to partners and customers across the region.
- Collaborating with Sales, Finance, Procurement, and Customer Service, the team ensures products reach businesses efficiently.
What You'll Do
- Lead day to day warehouse and logistics operations—inbound, outbound, and inventory—ensuring safety, compliance, and service excellence across the site.
- Lead, coach, and develop a diverse operations team, including supervisors and frontline associates, building capability and a culture of accountability and continuous development.
- Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies to enhance productivity, reduce waste, and deliver measurable operational gains.
- Manage operating and capital budgets with a focus on cost efficiency, identifying opportunities to improve ROI and support long term financial performance.
- Collaborate with Finance, Sales, Procurement, and Customer Service to align operations with broader business objectives and ensure seamless delivery outcomes.
- Manage third party logistics (3PL) providers and external partners, ensuring service delivery meets agreed SLAs and operational standards.
- Leverage Warehouse Management Systems (WMS), ERP tools, and data reporting to drive operational visibility, decision making, and performance tracking.
What You Bring to the Role
- Relevant industry experience: Approximately 8 years of experience leading warehouse and logistics operations, ideally in a multinational or regional distribution environment.
- Leadership experience: A proven track record of leading large, diverse operations teams—including supervisors and frontline staff—through periods of growth and change.
- Role specific experience: Demonstrated success managing 3PL relationships, inventory governance, and compliance within a regulated, fast paced environment.
- Technical skills: Proficiency with WMS, ERP systems, and digital productivity tools; comfort working with data and reporting platforms to inform decisions.
- Education: A bachelor's degree in Supply Chain, Logistics, Business, or a related field. An MBA, CSCP, or equivalent professional certification is a strong advantage.
Expectations — How You'll Succeed
- Drives results: sets ambitious operational targets, takes full ownership of site performance, and consistently delivers outcomes through urgency, accountability, and a focus on what matters most.
- Manages complexity: navigates large scale operational challenges, balances competing priorities, and applies sound judgement to resolve issues and drive decisions with confidence.
- Builds effective teams: attracts, develops, and retains talent—creating an inclusive, high performance environment where every associate can contribute and grow.
- Collaborates: works across functions and with external partners to achieve shared outcomes, leveraging relationships to overcome obstacles and keep operations moving.
- Strategic mindset: connects day to day operational decisions to Ingram Micro's broader goals, continuously identifying ways to improve, innovate, and build for the future.
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