Operations Manager - Furniture | Saudi Arabia

Role Overview

Operational Leadership

• Lead the day-to-day operations of the gallery, logistics, and warehouse departments.
• Coordinate communication and workflow between the three operational functions.
• Manage the cycle from receiving and storage through gallery availability, order preparation, delivery, and customer fulfillment.
• Align gallery requirements with warehouse stock availability and logistics schedules.
• Oversee receiving, storage, stock movement, order preparation, dispatch, and inventory control.
• Manage delivery planning, transportation scheduling, installation coordination, and order tracking.
• Monitor stock availability, inventory accuracy, and product movement.
• Develop and improve operational policies, procedures, workflows, and controls.

Performance and Stakeholder Management

• Establish and monitor KPIs for delivery performance, order fulfillment, inventory accuracy, productivity, and service quality.
• Identify operational gaps, bottlenecks, and inefficiencies and implement process improvements.
• Coordinate with Sales, Procurement, Finance, and other relevant departments.
• Manage relationships with logistics providers, transportation partners, installers, and operational vendors.
• Handle delivery delays, inventory discrepancies, operational issues, and customer-related concerns.
• Lead, coach, and monitor gallery operations, logistics, and warehouse teams.
• Ensure compliance with operational standards, company policies, health and safety requirements, and inventory controls.
• Prepare operational reports covering performance, risks, challenges, and improvement initiatives.

Knowledge, Skills, and Experience

• At least 6 years of relevant operations management experience.
• Experience in luxury furniture, furniture retail, home furnishings, interior solutions, FF&E, or a similar showroom-based environment is mandatory.
• Experience overseeing or coordinating multiple operational functions.
• Strong experience in gallery or showroom operations, logistics, warehouse management, and inventory control.
• Understanding of order fulfillment, stock movement, delivery coordination, and customer service operations.
• Experience improving operational processes and driving efficiency.
• Strong leadership, team management, planning, organizational, and problem-solving skills.
• Experience managing operational KPIs, reporting, and performance improvement initiatives.
• Strong communication and interpersonal skills and the ability to manage multiple priorities.

Preferred Qualifications

• Experience with ERP, inventory management, warehouse management, or related operational systems is preferred.
• A bachelor's degree in Business Administration, Operations Management, Supply Chain, Logistics, or a related field is preferred.

Location

• The role is based in Riyadh, Saudi Arabia.
• Source metadata identifies the workplace type as onsite.