Field Operations Director - Governmental Services | Saudi Arabia
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Key skills for this role
Role Overview
Lead field operations for Hajj activities across Holy Sites, camps, and assigned operational areas.
Ensure operational readiness, effective resource utilization, service quality, and safe execution during high-density and peak periods.
Work with internal teams, partners, suppliers, and stakeholders to deliver operations according to approved standards and Hajj requirements.
Key Skills for This Role
Full Job Posting
Role Overview
Lead field operations for Hajj activities across Holy Sites, camps, and assigned operational areas.
Ensure operational readiness, effective resource utilization, service quality, and safe execution during high-density and peak periods.
Work with internal teams, partners, suppliers, and stakeholders to deliver operations according to approved standards and Hajj requirements.
Key Accountabilities
- Develop field operational plans, readiness activities, and resource requirements for Hajj operations.
- Oversee daily field operations across Holy Sites, camps, and assigned operational areas.
- Coordinate manpower, resources, logistics, and operational support.
- Manage field teams, partners, and suppliers against operational standards.
- Monitor performance, service quality, and KPIs, and implement corrective actions.
- Manage operational risks, emergencies, and field challenges.
- Coordinate operational dependencies and maintain service continuity.
- Prepare reports, analyze performance data, and provide management recommendations.
- Drive continuous improvement in operational efficiency and service quality.
Knowledge, Skills, and Experience
- Bachelor’s degree in Operations Management, Business Administration, Industrial Engineering, Logistics, or a related discipline.
- At least five years of relevant experience in operations, field operations, logistics, operational readiness, or a related area.
- Experience in planning, readiness, field operations, operational support, and resource management.
- Experience managing operations in high-density and high-pressure environments.
- Strong understanding of the Holy Sites, camps, classifications, and operational areas.
- Knowledge of the Direct Hajj operating model and relevant Hajj and Umrah regulations and procedures.
- Experience managing operational teams, partners, contractors, and suppliers.
- Risk management, emergency response, and business continuity experience is desirable.
Preferred Certifications
- PMP certification is preferred.
- Lean Six Sigma certification is preferred.
- Risk Management certification is preferred.
- Business Continuity certification is preferred.
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