Operations Manager (Events)
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Key skills for this role
About the Role
Portfolio 3 is searching to build out it s Operations team with a new Operations Manager to join the team and help strengthen our foundation. Heading into it s 3rd year, the por.
Key Skills for This Role
Responsibilities
- Be the key point of contact for show teams on allocated events
- Set, forecast, and achieve operational show budgets
- Manage show management and technical delivery of physical and digital events
- Produce and implement show project plans within deadlines
- Ensure events comply with H&S, Security, and Sustainability guidelines
- Implement internal and external Service Level Agreements
- Oversee production of exhibitor manual and signage
- Manage registration areas and welcome experience
- Compile post event reports and KPI analysis
- Monitor contractor performance and troubleshoot issues
- Manage, mentor, and develop line reports
- Collaborate with H&S and Sustainability teams
Requirements
- Experience in operational delivery of events
- Ability to manage budgets and forecast
- Strong project management skills
- Experience in supplier management and negotiation
- Knowledge of H&S and sustainability guidelines
- Leadership and team mentoring experience
Full Job Posting
Role Overview
- Portfolio 3 is searching to build out its Operations team with a new Operations Manager.
- Heading into its 3rd year, the portfolio is building on initial success with CPHI Middle East, Umrah & Ziyarah Forum, and Saudi Maritime & Logistics Congress.
- The Operations Manager is responsible for the professional operational delivery of allocated events, features, and projects.
- Reporting to the Head & Senior Operations Managers, the role will implement EMEA Operations objectives.
- The intention is for the Operations Manager to eventually take full lead on running these streams with High Level Ministry involvement.
Operational Duties
- Be the key point of contact for show teams on allocated events.
- Accountability for setting, forecasting, and achieving operational show budgets.
- Responsibility for successful show management and technical delivery of physical and digital events.
- Manage production and implementation of show project plans.
- Ensure events work within H&S, Security, and Sustainability guidelines.
- Implementation of internal and external Service Level Agreements.
- Oversee production and delivery of the show exhibitor manual.
- Communicate with suppliers to manage brief, design, feature production, and signage.
- Manage registration areas and overall welcome experience.
- Compile post event reports and KPI analysis.
- Monitor contractor performance and troubleshoot issues.
Management
- Manage, mentor, and develop line reports within the EMEA Operations team.
- Set, monitor, and manage direct reports' performance objectives and identify training needs.
- Work with colleagues to achieve best practice in operational planning and management.
Compliance / Legal / H&S / Sustainability
- Adhere to all Informa compliance requirements and monitor supplier performance.
- Follow the complete HSS Operating Model for all allocated events.
- Collaborate with Informa H&S team to ensure suppliers meet H&S requirements.
- Be an active partner of the Informa Sustainability team.
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