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indeed

Operations Coordinator

CORAL PERFUMES INDUSTRY LLC
Dubai, UAE
Full-time
Onsite
AED 2,500/month
Discovered Yesterday
Operations coordinationCustomer service follow-upService schedulingAccounts receivable follow-upContract renewalsOperational reporting
Free

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Key skills for this role

Operations coordinationCustomer service follow-upService scheduling
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Role Responsibilities

  • Coordinate between Sales, Service/Technical, Accounts, and Inventory teams to support smooth daily operations.
  • Monitor the customer process from lead or trial through quotation, contract, service, invoicing, collection, and renewal or cancellation.
  • Follow up on trials, installations, scheduled services, complaints, and pending customer requirements.
  • Prepare service schedules, allocate technicians, and monitor overdue services through completion.
  • Ensure customer complaints are handled and closed within required service timelines.
  • Follow up on purchase orders, contracts, invoices, and supporting documents before processing.
  • Coordinate timely invoice raising and submission with Accounts.
  • Monitor receivables, outstanding collections, debtor ageing, and long-pending amounts.
  • Track contract expiries, renewals, cancellations, machine recovery, deployment, and movement.
  • Maintain operational records and trackers for services, trials, contracts, collections, renewals, complaints, and machine recovery.
  • Identify operational gaps and delays, escalate them to Management, and follow up on required actions.
  • Support periodic operational reports and ensure adherence to Company Aroma SOPs and procedures.

Compensation

  • The pay range is AED 2,500 to AED 4,000 per month.

Employment Type

  • The position is full-time.

Work Location

  • The work location is in person.

Requirements

  • Ability to coordinate across Sales, Service/Technical, Accounts, Inventory, and customer teams.
  • Ability to follow up on services, customer complaints, documents, collections, renewals, and operational deadlines.
  • Ability to maintain operational trackers, customer records, and supporting documentation accurately.
  • Ability to identify operational gaps and escalate delays or process deviations with clear actions required.

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