Operations Coordinator
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Key skills for this role
Key Skills for This Role
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Role Responsibilities
- Coordinate between Sales, Service/Technical, Accounts, and Inventory teams to support smooth daily operations.
- Monitor the customer process from lead or trial through quotation, contract, service, invoicing, collection, and renewal or cancellation.
- Follow up on trials, installations, scheduled services, complaints, and pending customer requirements.
- Prepare service schedules, allocate technicians, and monitor overdue services through completion.
- Ensure customer complaints are handled and closed within required service timelines.
- Follow up on purchase orders, contracts, invoices, and supporting documents before processing.
- Coordinate timely invoice raising and submission with Accounts.
- Monitor receivables, outstanding collections, debtor ageing, and long-pending amounts.
- Track contract expiries, renewals, cancellations, machine recovery, deployment, and movement.
- Maintain operational records and trackers for services, trials, contracts, collections, renewals, complaints, and machine recovery.
- Identify operational gaps and delays, escalate them to Management, and follow up on required actions.
- Support periodic operational reports and ensure adherence to Company Aroma SOPs and procedures.
Compensation
- The pay range is AED 2,500 to AED 4,000 per month.
Employment Type
- The position is full-time.
Work Location
- The work location is in person.
Requirements
- Ability to coordinate across Sales, Service/Technical, Accounts, Inventory, and customer teams.
- Ability to follow up on services, customer complaints, documents, collections, renewals, and operational deadlines.
- Ability to maintain operational trackers, customer records, and supporting documentation accurately.
- Ability to identify operational gaps and escalate delays or process deviations with clear actions required.
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