NOC Lead (Zabbix Expertise)
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Key skills for this role
About the Role
HTC Global Services is seeking an experienced NOC Lead with strong Zabbix expertise for a 1-year contract in Dubai. The role involves leading NOC operations in a 24x7 environment, managing incidents, and mentoring junior engineers.
Key Skills for This Role
Responsibilities
- Lead and support the day to day operations of the NOC team in a 24x7 environment
- Monitor infrastructure, servers, network devices, and critical applications using Zabbix and other monitoring tools
- Manage and prioritize monitoring alerts, incidents, and service requests
- Coordinate with Infrastructure, Network, Database, Cloud, and Application teams for timely incident resolution
- Handle and drive P3/P4 incidents, ensuring timely assignment, tracking, and closure
- Escalate P1/P2 incidents to the Major Incident Management team and support bridge calls
- Perform routine administration of Zabbix, including creating and modifying templates, items, triggers, and macros
- Troubleshoot monitoring issues using SNMP Polling, SNMP Traps, and snmpwalk
- Prepare shift handovers, operational reports, and SLA/KPI dashboards
- Mentor junior NOC engineers and ensure adherence to operational procedures
Requirements
- 6–10 years of experience in NOC Operations, Infrastructure Monitoring, or Production Support
- 2+ years of experience leading or mentoring a NOC team
- Strong hands on experience with Zabbix monitoring and basic administration
- Experience with SNMP Polling, SNMP Traps, and SNMP Walk
- Knowledge of TCP/IP, DNS, HTTP/HTTPS, Load Balancers, and Infrastructure Monitoring
- Strong understanding of ITIL Incident, Event, and Problem Management processes
- Excellent stakeholder management, coordination, and communication skills
Full Job Posting
Opportunity Overview
- HTC Global Services is hiring NOC Lead (Zabbix Expertise) for a 1 year extendable contract in Dubai, UAE (Onsite).
- HTC Global Services is a CMM level 5 global provider of IT and Business Process Services since 1990.
Key Responsibilities
- Lead and support the day to day operations of the NOC team in a 24x7 environment.
- Monitor infrastructure, servers, network devices, and critical applications using Zabbix and other monitoring tools.
- Manage and prioritize monitoring alerts, incidents, and service requests.
- Coordinate with Infrastructure, Network, Database, Cloud, and Application teams for timely incident resolution.
- Handle and drive P3/P4 incidents, ensuring timely assignment, tracking, and closure.
- Escalate P1/P2 incidents to the Major Incident Management team and support bridge calls as required.
- Perform routine administration of Zabbix, including creating and modifying templates, items, triggers, and macros.
- Troubleshoot monitoring issues using SNMP Polling, SNMP Traps, and snmpwalk.
- Review monitoring coverage and recommend improvements to reduce alert noise.
- Prepare shift handovers, operational reports, and SLA/KPI dashboards.
- Mentor junior NOC engineers and ensure adherence to operational procedures.
- Coordinate with external vendors for complex monitoring tool changes and upgrades.
Required Skills
- 6–10 years of experience in NOC Operations, Infrastructure Monitoring, or Production Support.
- 2+ years of experience leading or mentoring a NOC team.
- Strong hands on experience with Zabbix monitoring and basic administration.
- Good understanding of Templates, Items, Triggers, Macros, Hosts, Discovery Rules, Alerting and Escalation.
- Experience with SNMP Polling & SNMP Traps, SNMP Walk.
- Linux/Unix administration.
- Network monitoring and troubleshooting.
- Knowledge of TCP/IP, DNS, HTTP/HTTPS, Load Balancers, and Infrastructure Monitoring.
- Strong understanding of ITIL Incident, Event, and Problem Management processes.
- Excellent stakeholder management, coordination, and communication skills.
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