Change Manager (Airline Domain)
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Key skills for this role
About the Role
HTC Global Services seeks a Change Manager with airline domain expertise for a 6-month contract role in Abu Dhabi. The role involves leading change management activities, conducting impact assessments, developing communication plans, and coaching project teams.
Key Skills for This Role
Responsibilities
- Apply a structured methodology and lead change management activities to support employees and key stakeholders in adopting change across operational departments
- Conduct change impact and readiness assessments by stakeholder group, evaluating results to develop implementation approaches and plans
- Develop creative approaches to embed change across departments with diverse needs (e.g., large workforces, non captive employees, and shift based operations)
- Provide advice and recommendations to senior leaders on how to approach change for programmes specific to their areas
- Develop and deliver communication plans for change programmes, aligning stakeholder communication needs with project milestones and developing associated messaging
- Develop communication collateral such as SharePoint sites, FAQ libraries, etc.
- Identify change risks and define mitigation strategies to minimize impacts on go live/program implementation
- Undertake stakeholder analysis and execute stakeholder engagement strategies
- Define change success metrics and use them to measure and monitor change progress
- Coach project teams and business representatives in managing change
- Develop change champion networks across Operations
Requirements
- Bachelor’s degree
- Minimum 7 years of experience delivering large scale business transformation initiatives focused on stakeholder management and change enablement, preferably within an operations or aviation environment
- Demonstrated experience in fostering a culture of change and strategic communications planning; airline experience is mandatory
- Extensive knowledge of change management theory, design, and execution
Full Job Posting
Accountabilities
- Apply a structured methodology and lead change management activities to support employees and key stakeholders in adopting change across operational departments.
- Conduct change impact and readiness assessments by stakeholder group, evaluating results to develop implementation approaches and plans that meet the specific needs of different groups.
- Develop creative approaches to embed change across departments with diverse needs (e.g., large workforces, non captive employees, and shift based operations).
- Provide advice and recommendations to senior leaders on how to approach change for programmes specific to their areas.
- Develop and deliver communication plans for change programmes, aligning stakeholder communication needs with project milestones and developing associated messaging.
- Develop communication collateral such as SharePoint sites, FAQ libraries, etc.
- Identify change risks and define mitigation strategies to minimize impacts on go live/program implementation.
- Undertake stakeholder analysis and execute stakeholder engagement strategies.
- Define change success metrics and use them to measure and monitor change progress.
- Coach project teams and business representatives in managing change.
- Develop change champion networks across Operations.
Education & Experience
- Bachelor’s degree.
- Minimum 7 years of experience delivering large scale business transformation initiatives focused on stakeholder management and change enablement, preferably within an operations or aviation environment.
- Demonstrated experience in fostering a culture of change and strategic communications planning; airline experience is mandatory
- Extensive knowledge of change management theory, design, and execution.
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