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Night Manager
Kempinski Hotels
Baladiyat ad Dawhah, QAT
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Hotel operationsFront office operationsGuest servicesHotel securityRoom inventory controlRevenue optimization
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Role Overview
The Night Manager leads and manages all hotel sections during the night.
The role is responsible for smooth overnight hotel operations, guest service, security, and compliance with Kempinski standards.
Key Skills for This Role
Hotel operationsFront office operationsGuest servicesHotel securityRoom inventory controlRevenue optimization
Full Job Posting
Role Overview
The Night Manager leads and manages all hotel sections during the night.
The role is responsible for smooth overnight hotel operations, guest service, security, and compliance with Kempinski standards.
Department and Location
- Department: Rooms Division, Front Office & Guest Services.
- Location: Doha, Qatar.
Compensation
- Compensation is listed as QR0 per month.
Key Responsibilities
- Direct hotel and front office operations, including check-in, check-out, and guest assistance.
- Train, develop, and manage direct subordinates to ensure efficient front office operations.
- Control room inventory, group blocking, packages, upselling, and late charges to maximize revenue.
- Handle overnight customer complaints and document them properly.
- Greet VIP guests, escort them to their rooms, and provide assistance during their stay.
- Manage overbooking situations during sell-out nights in a professional and diplomatic manner.
- Patrol the hotel at least twice per shift to ensure it is clean, tidy, safe, and in proper order.
- Stay informed about emergency procedures, promotions, product knowledge, VIP arrivals, and upcoming events.
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