Medical Insurance Manager | Saudi Arabia
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Key skills for this role
About the Role
RAWAJ is seeking a Medical Insurance Manager to oversee the medical insurance portfolio, manage renewals, and drive customer retention for a leading Saudi insurance company. The role involves building client relationships, negotiating terms, ensuring compliance with CCHI regulations, and leading a team.
Key Skills for This Role
Responsibilities
- Manage and oversee the renewal process for corporate and individual medical insurance accounts
- Build and maintain strong relationships with existing clients
- Monitor customer satisfaction and implement strategies to enhance client experience
- Collaborate with underwriting, claims, provider relations, and customer service teams
- Analyze portfolio performance and provide recommendations for improvement
- Negotiate renewal terms, benefits, and pricing structures with clients
- Ensure compliance with Saudi insurance regulations and CCHI requirements
- Lead, mentor, and develop the medical insurance account management team
Requirements
- Experience in medical insurance account management or similar role
- Knowledge of Saudi insurance regulations and CCHI requirements
- Strong negotiation and relationship management skills
- Leadership and team development experience
Full Job Posting
Job Overview
- Leverage your expertise and join the dynamic team of a leading Saudi Insurance company.
- As a Medical Insurance Manager, you will be responsible for managing the medical insurance portfolio, ensuring high client satisfaction, maximizing policy renewals, and driving customer retention.
Key Accountabilities
- Manage and oversee the renewal process for corporate and individual medical insurance accounts to achieve renewal and retention targets.
- Build and maintain strong relationships with existing clients, acting as the primary point of contact for all service related matters.
- Monitor customer satisfaction levels and implement strategies to enhance client experience and long term loyalty.
- Collaborate with underwriting, claims, provider relations, and customer service teams to ensure seamless service delivery.
- Analyze portfolio performance, renewal ratios, loss ratios, and customer retention metrics, providing recommendations for improvement.
- Negotiate renewal terms, benefits, and pricing structures with clients while maintaining profitability objectives.
- Resolve escalated customer issues and service challenges promptly to ensure high levels of client satisfaction.
- Identify cross selling and upselling opportunities within existing accounts to support business growth.
- Ensure compliance with Saudi insurance regulations, CCHI requirements, company policies, and internal procedures.
- Prepare regular management reports on renewals, retention, customer service performance, and portfolio growth.
- Lead, mentor, and develop the medical insurance account management and customer service team to achieve departmental objectives.
Knowledge, Skills, and Experience
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