Marine Hostess
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Key skills for this role
About the Role
Anantara Hotels & Resorts seeks a Marine Hostess for Banana Island Resort Doha to provide personal service to guests on marine vessels. Responsibilities include greeting guests, ensuring safety, coordinating transfers, and maintaining vessel cleanliness.
Key Skills for This Role
Responsibilities
- Provide personal service to guests, fully aware of hotel standards and procedures
- Greet and welcome all guests upon arrival
- Manage guest complaints in a professional manner
- Meet and greet arrival and departure guests and provide necessary assistance
- Ensure safety instructions are demonstrated at the beginning of each trip
- Coordinate with team to ensure smooth transfer arrangements for guests
- Perform checklist as required and ensure vessels are clean and tidy
- Participate in emergencies and drills as per given duties
Requirements
- High school graduate or diploma
- Excellent communication skills in English
- Customer focused with attention to detail
- Hospitality background is preferred
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties.
- Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries.
Responsibilities
- Reports to the skipper
- Takes part in all activities delegated by the skipper.
- Takes part in all tasks delegated by the Marine Coordinator.
- Participates in all emergencies and drills.
- Responds to all emergencies and act as per given duties.
- Reports any unsafe activities to skipper.
- Provide a personal service to all the guests fully aware and following the hotel standards and procedures by developing high quality relationship with guests from the moment they arrive.
- Ensure that all guests are greeted and receive a warm welcome.
- Manage any guests complain in a professional manner, if you resolving to the guests satisfaction make sure you handover it to your supervisor or your manager.
- Ask for supervisor or manager help in serious case.
- Be aware of all hotel facilities, operating timing, and to promote the internal activities and events.
- Be updated with the latest administrative, organizational, operational or other changes and news.
Qualifications
- Highschool Graduate or Diploma
- Excellent communication skills in English Language
- Customer focused and attention to detail
- With Hospitality background is preferred
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