Manager, SME Product & Partnership Management
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Key skills for this role
About the Role
Mastercard seeks a Manager for SME Product & Partnership Management in EEMEA to lead development and management of SME solutions and partnerships. The role involves partnership strategy, product development, and product management, interfacing with global product, regional sales, and external partners.
Key Skills for This Role
Responsibilities
- Support the Head of SME Product Development EEMEA to lead development & management of SME solutions and partnerships in EEMEA
- Design and execute a strategic partnership roadmap to enhance differentiation with fintechs, ISVs, platforms, ecosystem players
- Elevate partnerships beyond distribution to include co creation and innovation, driving competitive advantage
- Guide and manage partner onboarding and commercialization pipeline
- Support segment and collaborate with regional management and specific issuers, acquirers & partners to develop customized programs for small businesses
- Provide input into global SME product management activities
- Complete opportunity assessments including business cases on new ideas and concepts
- Support tracking and delivery of portfolio results and new product/enhancement effectiveness
- Ensure product suite is continually updated to exceed cardholder and issuer expectations, industry standards, and competitive pressures
- Manage performance of existing products and issuer implementations
- Continuously assess and optimize product economics to support issuance of right products for the right segments
- Support Commercialization and Account teams with customer facing small business expertise and related portfolio business development
Requirements
- Solid experience in the payment/technology industry in product management
- Deep understanding of the SME ecosystem, including financial institutions, fintechs, ISVs, PayFacs, and platform players
- Understanding of card issuing and payments technologies
- Proven track record in bringing ideas from creation to execution
- Strong written and verbal communication skills, ability to present to customers and at conferences
- Strong business acumen
- Proven track record in GTM strategy and partnership development
- Understanding of competitive offerings and industry trends in the markets
Full Job Posting
Title and Summary
- Manager, SME Product & Partnership Management role will support the Head of SME Product Development EEMEA, to lead the development & management of SME solutions and partnerships in EEMEA.
- These solutions and partnerships will support Issuers and acquirers as well as the end SME user.
- May also support additional distribution partners like governments, fintechs, and digital players.
- This cross functional position will interface with global product, regional sales teams, account management, business development, and external partners.
- Will work with SME EEMEA Head, Global SME product team, Regional Commercialization Leads, regional delivery and account teams to develop Africa SME strategy, solutions and go to market plans.
Role: Partnership Strategy and Execution
- Design and execute a strategic partnership roadmap to enhance differentiation (with fintechs, ISVs, platforms, ecosystem players, etc.)
- Elevate partnerships beyond distribution to include co creation and innovation, driving competitive advantage
- Guide and manage partner onboarding and commercialization pipeline
Role: Product Development
- Support the segment and collaborate with regional management and specific issuers, acquirers & partners to develop customized programs for small businesses
- Provide input into global SME product management activities
- Complete opportunity assessments including business cases on new ideas and concepts
Role: Product Management
- Support the tracking and delivery of portfolio results as well as the results of new product/product enhancements to determine effectiveness and refine strategy development.
- Ensure product suite is continually updated to exceed cardholder and issuer expectations, industry standards, and competitive pressures.
- Support ownership of competitive assessments to feed into global product/product architect organization related to drive product development needs or bundled solutions
- Manage performance of existing products and issuer implementations.
- Continuously assess and optimize product economics to support issuance of right products for the right segments
- Support Commercialization and Account teams with customer facing small business expertise and support related to small business portfolio business development with banks and non traditional partners
- Work with Commercialization and Account teams to develop solutions to support customer segment needs and differentiate product offering
All About You
- Solid experience in the payment/technology industry in product management.
- Deep understanding of the SME ecosystem, including financial institutions, fintechs, ISVs, PayFacs, and platform players.
- Understanding of card issuing and payments technologies.
- Proven track record in bringing ideas from creation to execution.
- Strong written and verbal communication skills, ability to present to customers and at conferences
- Strong business acumen
- Proven track record in GTM strategy and partnership development
- Understanding of competitive offerings and industry trends in the markets.
Corporate Security Responsibility
- Abide by Mastercard's security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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