Manager, Product Integration
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Key skills for this role
About the Role
Mastercard seeks a Manager, Product Integration to lead customer onboarding and integration of Ethoca products. You will gather requirements, configure systems, run testing, and partner with sales and account management.
Key Skills for This Role
Responsibilities
- Own the end to end customer onboarding experience: gather requirements, scope, configure systems and run functional testing
- Create a positive customer service experience by understanding and meeting customer needs quickly and professionally
- Review current business and customer processes; identify and recommend new integration solutions
- Partner with Sales and Account Management team by providing product and technical expertise during pre sales and sales process
- Act as a conduit between internal and external stakeholders while managing expectations and competing demands
- Run online product demonstrations and customer training
- Develop and maintain expertise on all internal systems and onboarding processes
- Collaborate with product team to support rollout of new product features and enhancements
- Act as a coach or mentor to other members of the team
Requirements
- Experience in implementing API/SFTP B2B technology solutions ideally in fintech or SaaS
- Strong influencing and stakeholder management skills
- Proven track record in handling multiple complex projects simultaneously
- Clear and effective communicator
- Keen eye for detail
- Flexibility to support international time zones
Full Job Posting
Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Title And Summary
- Manager, Product Integration
- The Product Integrations & Customer Success Manager will lead all activities related to the customer’s integration from the final stages of the sales process to go live.
- This customer facing position plays a key role in supporting Tier 1 strategic accounts and/or complex integrations by partnering with the sales and account management teams to successfully integrate Ethoca products.
Role
- Own the end to end customer onboarding experience. Gather requirements, scope, configure systems and run functional testing to get the client production ready.
- Create a positive customer service experience by understanding and meeting customer needs quickly and professionally.
- Review current business and customer processes; identify and recommend new integration solutions that meet these requirements, improve customer and/or operational experience.
- Partner with our Sales and Account Management team by providing product and technical expertise during the pre sales and sales process.
- Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands.
- Run online product demonstrations and customer training.
- Develop and maintain expertise on all internal systems and onboarding processes.
- Collaborate with our product team to support the rollout of new product features and enhancements, and new product launches.
- Act as a coach or mentor to other members of the team.
All About You
- Experience in implementing API/SFTP B2B technology solutions ideally in fintech or SaaS (i.e. as a sales engineer, customer support, implementation manager)
- Strong influencing and stakeholder management skills
- Enjoy interacting directly with Customers; and learning about their business
- Natural born project manager with a proven track record in handling multiple complex projects simultaneously
- Clear and effective communicator capable of working with multiple internal and external stakeholders
- Keen eye for detail and the ability to get a configuration right first time.
- Continuous improvement – demonstrate your ability to make positive impactful changes
- Flexibility to support international time zones for our global customer implementations
- Be quick on your feet – we move fast so you should thrive on learning and change
Nice to Have
- Experience of having worked with multiple tools and systems e.g. Salesforce, Postman, JIRA BOBJ.
- Proficiency in a European language would be beneficial
- Prior experience and knowledge in Fraud & Chargebacks or payment solutions
Pay Ranges
- Toronto, Canada: $109,000 $158,000 CAD
- Competitive pay based on location, experience and other qualifications for the role.
- May be eligible to participate in a discretionary annual incentive program.
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