Manager, EEMEA Customer Success Enablement, Services
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Mastercard is hiring a Manager for EEMEA Customer Success Enablement in Dubai to drive go-to-market readiness, enable customer success teams, and manage product launches. Requires experience in market analysis, product collaboration, and enablement.
Key Skills for This Role
Responsibilities
- Collaborate with Product teams to identify products in scope for Customer Success
- Participate in Product launch process to decide Customer Success support
- Prepare Product launch with Product Owners, developing customer centric approach
- Enable CSMs and support them through launch phase and steady state
- Serve as liaison between CSMs and Product teams, collecting feedback
- Implement integrated workflows for Customer Success motions in Gainsight
- Track KPIs and define dashboards to measure Customer Success performance
Requirements
- Experience performing market analysis and collecting feedback from customer engagements
- Experience working with Product teams to accelerate value proposition realization
- Experience enabling teams in a fun and effective way
- Experience designing processes and dashboards with Gainsight or Salesforce
- Strong analytical skills with experience in visual storytelling
- Strong verbal and written communication skills
Full Job Posting
About the Role
- Manager – EEMEA Customer Success Enablement, Services at Mastercard.
- Responsible for supporting best in class go to market readiness for Customer Success teams in the region.
- Works with key partners such as Network Services, Product, Value Enablement, and Marketing.
Responsibilities
- Collaborate with Product teams to identify products in scope for Customer Success.
- Participate in Product launch process to decide if and how Customer Success should support.
- Prepare Product launch with Product Owners, developing consistent customer centric approach.
- Enable CSMs and support them through launch phase (hypercare) and beyond.
- Serve as liaison between CSMs and Product teams, collecting and acting on feedback.
- Loop back with Product Owners on outcomes and success metrics.
- Manage the product feedback channel.
- Support implementation of scalable Customer Success practices.
- Implement integrated workflows for white glove, scaled, and digital Customer Success motions.
- Design playbooks and dashboards for pipeline management, delivery management, and value tracking in Gainsight.
- Support adoption of Gainsight by CSMs.
- Track KPIs to measure Customer Success performance.
All About You
- Experience performing market analysis and collecting feedback from customer engagements.
- Experience working with Product teams to accelerate value proposition realization.
- Experience enabling teams in a fun and effective way.
- Experience designing processes and dashboards with Gainsight or Salesforce.
- Passionate about delivering for customers; customer centric mentality.
- Strong analytical skills with experience in visual storytelling.
- Strong verbal and written communication skills.
- Experience in managing organizational changes, training colleagues, and ensuring adoption of new processes and technologies including AI.
Corporate Security Responsibility
- Abide by Mastercard’s security policies and practices.
- Ensure confidentiality and integrity of information.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mastercard
Manager, Product Management – Technical
Toronto, CAN
Mastercard seeks a Manager, Product Management – Technical to join the Business Identity team within Security Solutions. The role involves translating product strategy into technical requirements, managing backlog, and c
Director, Global AI Thought Leadership
Toronto, CAN
Mastercard seeks a Director of Global AI Thought Leadership to shape the company's internal and external perspective on artificial intelligence. The role involves developing original thought leadership, research, and exe
Senior Analyst, Corporate Treasury
Dubai, UAE
Mastercard is hiring a Senior Analyst for Corporate Treasury to drive FX trading operations, market risk management, and liquidity management for Cross Border Services. The role involves developing FX capabilities, execu
Principal Product Manager - Technical
Vancouver, CAN
Mastercard seeks a Principal Product Manager - Technical to join the Reactive Systems Architecture organization, shaping real-time, event-driven payment platforms. The role involves setting product vision, defining requi
Senior Analyst, Corporate Treasury
Dubai, UAE
Mastercard is hiring a Senior Analyst for Corporate Treasury to drive FX trading operations, risk management, and liquidity management for Cross Border Services. The ideal candidate has strong analytical skills, experien
Director, Product Management, Advanced Analytics & AI
Kuala Lumpur, QAT
Mastercard is seeking a Director of Product Management for Advanced Analytics & AI to own industry-level P&L and drive growth for analytics and AI solutions in Asia Pacific. You will shape industry strategies, engage sen
Principal Product Manager - Technical
Vancouver, CAN
Mastercard seeks a Principal Product Manager to join the Reactive Systems Architecture organization, shaping real-time, event-driven payment platforms at global scale. You will define product vision, manage backlogs, and
Senior Specialist, Product Management
Toronto, CAN
Mastercard's Security Solutions team seeks a Senior Specialist, Product Management to lead market analysis, performance tracking, and planning for security products. Requires a bachelor's degree and strong analytical ski
Manager, Product Management – Technical
Toronto, CAN
Director, Global AI Thought Leadership
Toronto, CAN
Senior Analyst, Corporate Treasury
Dubai, UAE
Principal Product Manager - Technical
Vancouver, CAN
Senior Analyst, Corporate Treasury
Dubai, UAE
Director, Product Management, Advanced Analytics & AI
Kuala Lumpur, QAT
Principal Product Manager - Technical
Vancouver, CAN
Senior Specialist, Product Management
Toronto, CAN