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Manager, Collections
Rogers Bank
Vancouver, CAN
Full-time
Senior
Onsite
Discovered 2 weeks ago
Collections strategyCredit riskConsumer lending productsRegulatory compliancePortfolio analyticsReporting and dashboard development
Free
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Collections strategyCredit riskConsumer lending products
Role Overview
Rogers Bank is seeking a strategic and analytical leader to improve collections portfolio performance, customer outcomes, and operational efficiency.
The role requires experience in collections, credit risk, or financial services and involves leading innovative solutions in a regulated environment.
Key Skills for This Role
Collections strategyCredit riskConsumer lending productsRegulatory compliancePortfolio analyticsReporting and dashboard development
Full Job Posting
Role overview
Rogers Bank is seeking a strategic and analytical leader to improve collections portfolio performance, customer outcomes, and operational efficiency.
The role requires experience in collections, credit risk, or financial services and involves leading innovative solutions in a regulated environment.
What you will do
- Monitor portfolio performance, identify trends and risks, and recommend recovery and customer-outcome strategies.
- Use analytics and business insights to optimize collections across the customer lifecycle.
- Develop reporting, dashboards, forecasts, and business cases for decision-making.
- Lead automation, AI-enabled, process optimization, and digital collections initiatives.
- Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations.
- Evaluate collections tools and digital solutions.
- Support governance, compliance, and risk management practices.
- Manage third-party collections relationships and vendor performance.
What you will bring
- Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience.
- At least five years of progressive relevant experience, including leadership experience.
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