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Manager, Collections
Rogers Bank
New Westminster, CAN
Full-time
Senior
Onsite
Discovered 2 weeks ago
Collections strategyCredit riskPortfolio managementConsumer lendingRegulatory complianceData analytics
Free
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Collections strategyCredit riskPortfolio management
Role Overview
Rogers Bank is seeking a strategic and analytical Collections Manager to improve portfolio performance and customer outcomes.
The role combines collections strategy, analytics, technology modernization, stakeholder leadership, governance, and vendor management.
Key Skills for This Role
Collections strategyCredit riskPortfolio managementConsumer lendingRegulatory complianceData analytics
Full Job Posting
Role Overview
Rogers Bank is seeking a strategic and analytical Collections Manager to improve portfolio performance and customer outcomes.
The role combines collections strategy, analytics, technology modernization, stakeholder leadership, governance, and vendor management.
What You Will Do
- Monitor portfolio performance, identify trends, risks, and opportunities, and recommend recovery strategies.
- Use analytics and business insights to optimize collections across the customer lifecycle.
- Develop reporting, dashboards, forecasts, and business cases for operational and executive decisions.
- Lead collections modernization through automation, AI-enabled capabilities, and process optimization.
- Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams.
- Evaluate and implement collections tools, technologies, and digital solutions.
- Support governance, regulatory compliance, and risk management practices.
- Manage third-party collections relationships and support vendor performance and strategy.
What You Will Bring
- Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience.
- At least 5 years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience.
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