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Manager, Collections
Rogers Bank
Nepean, CAN
Full-time
Senior
Onsite
Discovered 1 weeks ago
Collections strategyConsumer lendingCredit riskPortfolio managementAnalytics and data-driven decision-makingProcess improvement
Free
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Collections strategyConsumer lendingCredit risk
Role Overview
Rogers Bank is seeking a strategic and analytical leader to improve collections portfolio performance, customer outcomes, and operational efficiency.
The role requires experience in collections, credit risk, or financial services and the ability to use data, technology, and customer insights.
Key Skills for This Role
Collections strategyConsumer lendingCredit riskPortfolio managementAnalytics and data-driven decision-makingProcess improvement
Full Job Posting
Role Overview
Rogers Bank is seeking a strategic and analytical leader to improve collections portfolio performance, customer outcomes, and operational efficiency.
The role requires experience in collections, credit risk, or financial services and the ability to use data, technology, and customer insights.
What You'll Do
- Monitor portfolio performance, identify trends, risks, and opportunities, and recommend recovery strategies.
- Use analytics and business insights to optimize collections across the customer lifecycle.
- Develop reporting, dashboards, forecasts, and business cases for operational and executive decisions.
- Lead collections modernization through automation, AI-enabled capabilities, and process optimization.
- Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams.
- Evaluate and implement collections tools, technologies, and digital solutions.
- Support governance, regulatory compliance, and risk management across collections operations.
- Manage third-party collections partners and support vendor performance and strategy.
What You'll Bring
- Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience.
- At least 5 years of progressive experience in relevant collections, credit risk, portfolio management, financial services, or customer operations roles, including leadership experience.
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