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Manager, Collections
Rogers Bank
Russell, CAN
Full-time
Senior
Onsite
Discovered 1 weeks ago
Collections strategyCredit riskPortfolio managementConsumer lending productsRegulatory compliance and risk managementData analytics and business insights
Free
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Collections strategyCredit riskPortfolio management
Role Overview
Rogers Bank is seeking a strategic and analytical leader to improve collections portfolio performance, customer outcomes, and operational efficiency.
The role leads collections strategy, transformation, analytics, stakeholder partnerships, and third-party vendor relationships.
Key Skills for This Role
Collections strategyCredit riskPortfolio managementConsumer lending productsRegulatory compliance and risk managementData analytics and business insights
Full Job Posting
Role Overview
Rogers Bank is seeking a strategic and analytical leader to improve collections portfolio performance, customer outcomes, and operational efficiency.
The role leads collections strategy, transformation, analytics, stakeholder partnerships, and third-party vendor relationships.
What You’ll Do
- Monitor portfolio performance, identify trends and risks, and recommend recovery and customer-outcome strategies.
- Use analytics and business insights to optimize collections across the customer lifecycle.
- Develop reporting, dashboards, forecasts, and business cases for operational and executive decisions.
- Lead automation, AI-enabled, process-improvement, and digital initiatives that modernize collections.
- Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations.
- Evaluate collections tools and digital solutions, support governance and compliance, and manage third-party collections partners.
Required Qualifications
- Bachelor’s degree in business, finance, economics, analytics, or a related field, or equivalent experience.
- At least 5 years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience.
- Strong knowledge of collections strategies, consumer lending products, and regulatory requirements in a regulated environment.
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