Loyalty Data & Insights Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Sephora is looking for a Loyalty Data and Insights Manager to oversee all Beauty Pass data, insight, and analytics efforts. The role involves managing KPIs, generating actionable insights, and leading a team to support business decisions.
Key Skills for This Role
Responsibilities
- Oversee the main program KPIs, create accurate monthly forecasts and reconcile monthly versus actual
- Lead the monitoring of key loyalty program health metrics to identify status/risks and deep dive into insight/trends
- Leverage data to provide actionable insights that further optimize program performance and enhance customer retention
- Manage all incoming data requests to support the Sephora business with loyalty related data
- Oversee the delivery of scheduled weekly and/or monthly reports to various areas of the business leadership teams
- Manage strong relationships with various business teams to understand their data needs
Requirements
- 5+ years of relevant experience in pulling and analyzing large datasets, and creating actionable insights
- Track record of success in leveraging data to drive business decisions with demonstrated impact
- Bachelor's degree in Analytics, Computer Science or equivalent
- Knowledge of Power BI is preferred
- Strong project management skills
- Excellent communication skills
Full Job Posting
Position Purpose
- The Loyalty Data and Insights Manager oversees all Beauty Pass data, insight, and analytics efforts to drive impactful decision making across the organization.
Loyalty Health Management
- Oversee the main program KPIs, create accurate monthly forecasts and reconcile monthly versus actual.
- Lead the monitoring of key loyalty program health metrics to identify status/risks and deep dive into insight/trends.
- Leverage data to provide actionable insights that further optimize program performance and enhance customer retention.
- Regularly present findings to stakeholders in a clear, digestible format to inform strategic decisions.
Data & Insight Oversight
- Manage all incoming data requests to support the Sephora business with loyalty related data around stores, e commerce, brands and more.
- Lead all discussions and requests with team to support insight and reporting needs for thematic campaigns and brand/product launches.
- Set up a prioritization framework to handle competing demands and split work amongst team members effectively.
- Monitor workload and incoming requests to stay on top of backlog, new requests and work in progress.
Reporting & Enablement Leadership
- Oversee the delivery of scheduled weekly and/or monthly reports to various areas of the business leadership teams with a focus on loyalty metrics in store and online.
- Manage and maintain user friendly reports and dashboards that provide key real time metrics easily accessible and understood by the larger organization.
- Share reports on a consistent cadence with strong 'so what' implications to ensure stakeholders are well informed and can take effective decisions.
- Continue to drive data excellence across the organization by constantly aligning with other insight experts across the group.
Stakeholder Management & Request Optimization
- Manage strong relationships with various business teams to understand their data needs and ensure that delivered result is relevant and timely.
- Organize and manage all incoming data requests, ensuring clarity in ask and purpose of data required.
- Create an effective data repository of all previous reporting and dashboards to ensure access and sharing across teams.
- Be the point of contact for all Global and Central teams in the areas of data, insights and analytics.
- Constantly coordinate with Global and Central tech teams to ensure access to correct data platforms/systems and reliability of data pulled.
Qualifications
- 5+ years of relevant experience in pulling and analyzing large datasets, and creating actionable insights.
- Track record of success in leveraging data to drive business decisions with demonstrated impact.
- Preferred experience working within the retail industry focused on multiple brands and products as well as complex data segments.
- Bachelor's degree in Analytics, Computer Science or equivalent.
- Adept at quickly learning new data platforms and a master at leveraging tools to quickly and effectively analyze data. Knowledge of Power BI is preferred.
- Strong project manager who is able to take on multiple and conflicting requests and effectively create a delivery plan across team members.
- Excellent communication skills (oral, written, and interpersonal) and ability to work in teams.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Sephora
Store Operations Manager
Doha, QAT
Sephora is seeking a Store Operations Manager in Doha to oversee client experience, sales, operations, and team management. You will ensure operational excellence, drive sales, and maintain Sephora standards. Requires 2+
Skincare Manager
Doha, QAT
Sephora is looking for a Skincare Manager in Doha to lead the skincare category, drive sales, and enhance client experience. You will manage a team, oversee operations, and implement strategies to achieve business goals.
Store Director
Doha, QAT
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference
Shop Manager
الرياض, KSA
Sephora Saudi Arabia is hiring a Shop Manager in Riyadh to lead store operations, drive sales, and deliver exceptional client experiences. The role requires 3-6 years of store management experience, strong leadership ski
Store Manager
الرياض, KSA
Sephora in Riyadh, KSA is seeking a Store Manager to lead the store team and drive sales. The role involves managing client experience, sales performance, and store operations. Candidates need 1-2 years of sales experien
Shop Manager
الرياض, KSA
Sephora is hiring a Shop Manager in Riyadh, Saudi Arabia. The role involves creating an addictive client experience, driving sales, and managing store operations. Requires 1-2 years of sales experience, strong selling te
Stage Experience Manager, Stores
Abbotsford, CAN
Sephora Canada is hiring a Stage Experience Manager for its Abbotsford, BC store. This role manages client experience, services, classes, and events, while developing beauty advisors and overseeing studio operations. Can
Stage Experience Manager, Stores
Abbotsford, CAN
Sephora Canada is seeking a Stage Experience Manager to oversee client experience, services, classes, and events in a store location. The role involves team development, training, vendor management, and visual merchandis
Store Operations Manager
Doha, QAT
Skincare Manager
Doha, QAT
Store Director
Doha, QAT
Shop Manager
الرياض, KSA
Store Manager
الرياض, KSA
Shop Manager
الرياض, KSA
Stage Experience Manager, Stores
Abbotsford, CAN
Stage Experience Manager, Stores
Abbotsford, CAN