Lead Customer Success Manager - Saudi Arabia
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Key skills for this role
About the Role
BMC Software is hiring a Lead Customer Success Manager to drive satisfaction and retention for strategic accounts in Saudi Arabia. The role involves leading customer success motions, building executive relationships, and ensuring customers achieve value from BMC's ADE solutions.
Key Skills for This Role
Responsibilities
- Lead the customer success motion for strategic accounts, ensuring satisfaction and retention through adoption of ADE solutions.
- Help customers optimize value of BMC technologies through onboarding, lifecycle engagement, and adoption maturity.
- Become the voice of customers within BMC by collecting feedback to influence product roadmap.
Requirements
- Ability to navigate customer organizational structures and build relationships with executives
- Strong executive presence with ability to convey complex technical scenarios in business terms
Full Job Posting
Description and Requirements
- BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value.
- Customer Success brings transcendent customer experience by empowering customers to achieve value from BMC investments.
Here is how, through this exciting role, YOU will contribute
- Lead the customer success motion for strategic accounts, ensuring their success through adoption of ADE solutions.
- Help customers optimize value of BMC technologies through the customer success framework.
- Become the voice of customers within BMC by collecting product, solution, and experience feedback.
- You will be given the opportunity to learn, be included in global projects, challenge yourself.
To ensure you’re set up for success, you will bring the following skillset & exp
- Ability to navigate customer organizational structures to identify and build relationships with executives and partners.
- Strong executive presence with ability to convey complex technical and functional scenarios in simple models and business speak.
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