Lead Customer Success Manager
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Key skills for this role
About the Role
BMC Software is hiring a Lead Customer Success Manager in Riyadh to drive customer satisfaction and retention for strategic accounts. The role involves leading customer success motions, building executive relationships, and influencing product roadmap.
Key Skills for This Role
Responsibilities
- Lead the customer success motion (satisfaction and retention) for strategic accounts, ensuring their success through adoption of Autonomous Digital Enterprise (ADE) solutions
- Help customers optimize the value of BMC technologies by taking them through the customer success framework including onboarding, lifecycle engagement, adoption maturity, acceleration plays
- Forge strong relationships and become the voice of customers within BMC by collecting product, solution, and experience feedback to share with product organization
- Influence product enhancements and long term roadmap priorities based on customer feedback
Requirements
- Ability to navigate customer’s organizational structures to identify and build relationships with executives and partners
- Strong executive presence with ability to convey complex technical and functional scenarios in simple models and business speak
Full Job Posting
Description and Requirements
- BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible.
- Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments.
- Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience.
How YOU will contribute
- Lead the customer success motion (satisfaction and retention) for strategic accounts, ensuring their success through adoption of Autonomous Digital Enterprise (ADE) solutions that accelerate business value for our customers.
- Help your customers to optimize the value of BMC technologies by taking them through the customer success framework including onboarding, lifecycle engagement, adoption maturity, acceleration plays aligning with our customers business goals.
- Through your ability to forge strong relationships, become the voice of your customers within BMC by collecting product, solution, and experience feedback from our customers to share with our product organization and influence our enhancements and long term roadmap priorities.
- As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems.
Skillset & Experience
- You have the ability to embrace, live, and breathe our BMC values every day!
- You can navigate customer’s organizational structures to identify and build relationships with executives and partners.
- Strong executive presence with ability to convey complex technical and functional scenarios in simple models and business speak.
Salary Range
- Min salary: 439,125
- Mid point salary: 585,500
- Max salary: 731,875
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