Lead Customer Success Manager
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About the Role
CareerArc Code CA-PF Hybrid: #LI-Hybrid BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfol.
Key Skills for This Role
Responsibilities
- Lead the customer success motion (satisfaction and retention) for strategic accounts
- Ensure customer success through adoption of Autonomous Digital Enterprise (ADE) solutions
- Help customers optimize the value of BMC technologies by taking them through the customer success framework
- Forge strong relationships and become the voice of customers within BMC
- Collect product, solution, and experience feedback from customers to share with product organization
Requirements
- Experience in customer success or account management for enterprise software
- Ability to forge strong relationships with strategic customers
- Understanding of Autonomous Digital Enterprise (ADE) solutions
Full Job Posting
Role Overview
- BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible.
- Our industry leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success.
- Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments.
- Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience.
Key Responsibilities
- Lead the customer success motion (satisfaction and retention) for strategic accounts, ensuring their success through adoption of Autonomous Digital Enterprise (ADE) solutions that accelerate business value for our customers.
- Help your customers to optimize the value of BMC technologies by taking them through the customer success framework including onboarding, lifecycle engagement, adoption maturity, acceleration plays aligning with our customers business goals.
- Through your ability to forge strong relationships, become the voice of your customers within BMC by collecting product, solution, and experience feedback from our customers to share with our product organization and influence our enhancements and long term roadmap priorities.
- As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems.
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