Laundry Supervisor
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Key skills for this role
About the Role
Sofitel is seeking a Laundry Supervisor to oversee laundry operations, ensuring quality control for guest laundry, linen, and uniforms. The role involves supervising staff, managing inventory, and maintaining equipment.
Key Skills for This Role
Responsibilities
- Supervise laundry operations to ensure hotel standards are followed
- Check linen and uniform quality, cleanliness, and defects
- Maintain records of daily housework and production
- Ensure ample stock of chemicals and supplies
- Train staff on safe equipment handling and procedures
Requirements
- Experience in laundry supervision in a hotel setting
- Knowledge of textile care and laundry equipment
- Ability to train and supervise staff
Full Job Posting
Job Description
- Sofitel is hiring a Laundry Supervisor to oversee laundry operations.
Main Duties
- Go through log book for follow up
- Periodical check up linen chart and pantry
- Ensure all linen/rewash linen returned promptly
- Check preventive maintenance
- Keep records of daily housework, production record
- Rotate employees to different jobs as needed
- Ensure ample stock of chemicals and items
- Keep attendance records and prepare duty rosters
Financial and Revenue Responsibilities
- Participate in monthly inventories
Training and Human Resources
- Maximize potential of ambassadors through training
- Work closely with staff and do on job training
- Create positive working environment and develop teamwork
- Eliminate potential problems and unhealthy practices
- Ensure workplace free of discrimination and harassment
- Treat complaints of harassment promptly and confidentially
- Treat customers and colleagues with respect
- Identify and deal with cross cultural issues
Guest Service Responsibilities
- Ensure quality control for guest laundry, room linen, F&B linen and uniform
- Ensure linen and uniforms are damage free and properly pressed
- Check quality finishing of product
Maintenance and Equipment
- Know how to operate all equipment and train staff in safe handling
- Inform engineering of malfunctioning machinery
- Assist in preventive maintenance program
Miscellaneous
- Supervise laundry operations ensuring hotel standards
- Supervise outsourced laundry services for quality
- Ensure staff know textiles and proper care
- Constantly check linen and uniform for cleanliness and defects
- Ensure work areas are well maintained and hazards removed
- Comply with reasonable requests from supervisors
- May be assigned other duties as required
Health and Safety
- Report potential and real hazards immediately
- Be conversant with Fire, Emergency and Bomb procedures
- Ensure emergency procedures are rehearsed and enforced
- Ensure safety of persons and property
- Ensure staff work safely
- Use safe manual handling techniques and follow HSE policies
Confidentiality
- Ensure confidentiality of intellectual property and data
- Adhere to Accor Internet and Email policy
- Keep Hotel, Customer and Staff information confidential
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